Frontline workers are a key part of the workforce in the majority of organizations. Out of approximately 2.5 Billion deskless/frontline workers around the world, an estimated one billion require tailored communications and collaboration tools to complete their job tasks.
Frontline workers comprise a diverse category of workers that typically do not perform their job tasks full-time at a desk. Other characteristics that frontline workers have in common include indoor or outdoor mobility and the need for wireless connectivity, hands-free communication tools, ruggedized communications devices and integration with vertical apps and/or IoT devices.
Frontline worker communications and collaboration requirements differ widely based on the job tasks they perform. Workflows vary significantly by industry and job function, which indicates that communications and collaboration tools must be tailored for different types of frontline workers.
Most technology vendors and service providers lack clearly defined frontline worker strategies. However, certain vendors have launched vertical strategies that aim to provide tailored capabilities to both desk and frontline workers in selected industries.
This study provides an analyst perspective on the opportunity to empower frontline workers with communications and collaboration tools. It includes data from a 2023 survey of global IT and telecom decision makers to quantify investment priorities and gain insights into tools used to enhance frontline worker productivity, comfort, compliance and safety. The study also spotlights key challenges, objectives, and growth opportunities in the healthcare vertical.
Author: Elka Popova
Research Objectives and Methodology
Respondent Demographics
Respondent Demographics (continued)
Respondent Demographics (continued)
Respondent Demographics (continued)
Introduction
The Frontline Worker Opportunity
Frontline Workers Defined
Frontline Workers Defined (continued)
Equipping Frontliners with the Right Tools
Key Findings
Frontline Workers in the Organization
Important, Very Important, and Crucial Drivers for Investment in Communications and Collaboration Solutions
Important, Very Important, and Crucial Capabilities to Empower Frontline Workers
Very Important and Crucial Capabilities to Empower Frontline Workers—by Vertical
Very Important and Crucial Capabilities to Empower Frontline Workers—by Vertical (continued)
Technologies Organizations Provide to Frontline Workers Today
Technologies Organizations Provide to Frontline Workers Today—by Vertical
Technologies Organizations Provide to Frontline Workers Today—by Vertical (continued)
Technologies Organizations Plan to Provide to Frontline Workers by 2025
Technologies Organizations Plan to Provide to Frontline Workers by 2025—by Vertical
Technologies Organizations Plan to Provide to Frontline Workers by 2025—by Vertical (continued)
Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025
Technologies Organizations Do Not Plan to Provide to Frontline Workers by 2025
Current and Future Enterprise Telephony Adoption to Enable Frontline Workers
Technologies in Which Organizations Plan to Increase Investments to Enable Frontline Workers
Technologies in Which Organizations Plan to Sustain Investments to Enable Frontline Workers
Technologies in Which Organizations Plan to Decrease Investments to Enable Frontline Workers
Expected Change in PBX/Cloud or Mobile PBX Investments to Enable Frontline Workers
Expected Change in PSTN Calling Plans Investments to Enable Frontline Workers
Importance of Provider Capabilities When Selecting Communications Solutions to Support Frontline Workers
Very Important and Crucial Provider Capabilities When Selecting Communications Solutions to Support Frontline Workers—by Vertical
Very Important and Crucial Provider Capabilities When Selecting Communications Solutions to Support Frontline Workers—by Vertical (continued)
Top 3 Factors Preventing Organizations from Meeting or Exceeding Frontline Worker Empowerment Goals
Top 3 Factors Preventing Organizations from Meeting or Exceeding Frontline Worker Empowerment Goals—by Vertical
Top 3 Factors Preventing Organizations from Meeting or Exceeding Frontline Worker Empowerment Goals—by Vertical (continued)
Key Challenges in the Healthcare Industry
Technology Investments Needed to Enable a Competitive Edge
Growth Opportunities for Communications and Collaboration Vendors in the Healthcare Industry
Growth Opportunities for Communications and Collaboration Vendors in the Healthcare Industry (continued)
Importance of Technology Investments to Better Support Frontline Workers—Manage Shifts and Schedules
Importance of Technology Investments to Better Support Frontline Workers—Access Applications and/or Data Remotely
Importance of Technology Investments to Better Support Frontline Workers—Work Collaboratively with Frontline Teammates
Importance of Technology Investments to Better Support Frontline Workers—Interact with Office Workers or Management Efficiently
Importance of Technology Investments to Better Support Frontline Workers—Track and Document Their Work
Importance of Technology Investments to Better Support Frontline Workers—Interact with Customers Efficiently
Importance of Technology Investments to Better Support Frontline Workers—Access Integrated Information Sources
Importance of Technology Investments to Better Support Frontline Workers—Improve Frontliner Safety
Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025—Video Conferencing
Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025—Team Spaces/ Group Chat
Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025—Walkie-Talkie
Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025—Paging
Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025—Email
Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025—SMS
Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025—Analog Fax
Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025—Online Fax
Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025—Learning & Performance Management Systems
Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025—Tablets
Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025—Mobile/Smartphone
Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025—IoT
Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025—Mixed/Augmented/Virtual Reality
Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025—Wearable Devices
Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025—Biometric Authentication Methods
Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025—DECT or VoWLAN Phones
Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years—Enterprise Telephony
Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years—Video Conferencing
Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years—Team Spaces/Group Chat
Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years—Walkie-Talkie
Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years—Paging
Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years—Email
Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years—SMS
Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years—Analog Fax
Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years—Online Fax
Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years—Learning and Performance Management Systems
Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years—Tablets
Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years—Mobile/Smartphones
Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years—IoT
Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years—Mixed/Augmented/Virtual Reality
Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years—Wearable Devices
Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years—Biometric Authentication Methods
Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years—DECT or VoWLAN Phones
Importance of Provider Deep Knowledge of Your Industry’s Challenges when Investing in Communications & Collaboration Solutions to Support Your Frontline Workers
Importance of Tailored Solutions for Your Frontline Workers' Unique Needs when Investing in Communications & Collaboration Solutions to Support Your Frontline Workers
Importance of Communications Solutions Integration with Mission-Critical Workflows when Investing in Communications & Collaboration Solutions to Support Your Frontline Workers
Importance of Provider Partnerships with Vertical Solution Specialistswhen Investing in Communications & Collaboration Solutions to Support Your Frontline Workers
Importance of End-to-end Solutions Portfolio when Investing in Communications & Collaboration Solutions to Support Your Frontline Workers
Importance of Dedicated Industry Vertical Experts within the Provider Organization when Investing in Communications & Collaboration Solutions to Support Your Frontline Workers
Growth Opportunities Fuel the Growth Pipeline Engine™
Why is it Increasingly Difficult to Grow?
The Strategic Imperative 8™
List of Exhibits
List of Exhibits (continued)
List of Exhibits (continued)
List of Exhibits (continued)
List of Exhibits (continued)
List of Exhibits (continued)
List of Exhibits (continued)
Legal Disclaimer
List of Figures- ITDM Survey Respondents by Region, Global, 2023
- ITDM Survey Respondents by Country, Global, 2023
- ITDM Survey Respondents by Industry Sector, Global 2023
- ITDM Survey Respondents by Size of Organization, Global 2023
- ITDM Survey Respondents by Department, Global, 2023
- ITDM Survey Respondents by Age, Global, 2023
- ITDM Survey Respondents by Position, Total, Global, 2023
- ITDM Survey Respondents by C-level Position, Global, 2023
- Frontline Workers in the Organization, Global, 2023
- Important, Very Important, and Crucial Drivers for Investment in Communications and Collaboration Solutions, Global, 2023
- Important, Very Important, and Crucial Capabilities to Empower Frontline Workers ,Global, 2023
- Very Important and Crucial Capabilities to Empower Frontline Workers, by Vertical, Global, 2023
- Very Important and Crucial Capabilities to Empower Frontline Workers, By Vertical, Global, 2023
- Technologies Organizations Provide Frontline Workers in the Organization Today, Global, 2023?
- Technologies Organizations Provide to Frontline Workers Today, by Vertical, Global, 2023
- Technologies Organizations Provide to Frontline Workers Today, By Vertical, Global, 2023
- Technologies Organizations Plan to Provide to Frontline Workers, Global, 2023–2025?
- Technologies Organizations Plan to Provide to Frontline Workers, by Vertical, Global, 2023–2025
- Technologies Organizations Plan to Provide to Frontline Workers, By Vertical, Global, 2023–2025
- Technologies Organizations Provide to Frontline Workers Today or plan to Provide by 2025, Global, 2023?–2025
- Technologies Organizations Do Not Plan to Provide to Frontline Workers, Global, 2023–2025?
- Current and Future Enterprise Telephony Adoption to Enable Frontline Workers, Global, 2023–2025?
- Technologies in which Organizations Plan to Increase Investments to Enable Frontline Workers, Global, 2023?–2025
- Technologies in which Organizations Plan to Sustain Investments to Enable Frontline Workers, Global, 2023?–2025
- Technologies in Which Organizations Plan to Decrease Investments to Enable Frontline Workers, Global, 2023–2025?
- Expected Change in PBX/Cloud or Mobile PBX Investments to Enable Frontline Workers, Global, 2023
- Expected Change in PSTN Calling Plans Investments to Enable Frontline Workers, Global, 2023
- Importance of Provider Capabilities When Selecting Communications Solutions to Support Frontline Workers, Global, 2023
- Very Important and Crucial Provider Capabilities When Selecting Communications Solutions to Support Frontline Workers, by Vertical, Global, 2023–2025
- Top 3 Factors Preventing Organizations from Meeting or Exceeding Frontline Worker Empowerment Goals, Global, 2023
- Top 3 Factors Preventing Organizations from Meeting or Exceeding Frontline Worker Empowerment Goals, by Vertical, Global, 2023–2025
- Importance of Technology Investments to Better Support Frontline Workers: Manage Shifts and Schedules, Global, 2023
- Importance of Technology Investments to Better Support Frontline Workers: Access Applications and/or Data Remotely, Global, 2023
- Importance of Technology Investments to Better Support Frontline Workers: Work Collaboratively with Frontline Teammates , Global, 2023
- Importance of Technology Investments to Better Support Frontline Workers: Interact with Office Workers or Management Efficiently, Global, 2023
- Importance of Technology Investments to Better Support Frontline Workers: Track and Document Their Work, Global, 2023
- Importance of Technology Investments to Better Support Frontline Workers: Interact with Customers Efficiently, Global, 2023
- Importance of Technology Investments to Better Support Frontline Workers: Access Integrated Information Sources, Global, 2023
- Importance of Technology Investments to Better Support Frontline Workers: Improve Frontliner Safety, Global, 2023
- Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Video Conferencing, Global, 2023–2025
- Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Team Spaces/Group Chat, Global, 2023–2025?
- Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Walkie-Talkie, Global, 2023?–2025
- Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Paging, Global, 2023–2025?
- Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Email, Global, 2023–2025?
- Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–SMS, Global, 2023?–2025
- Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Analog Flax, Global, 2023–2025?
- Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Online Flax, Global, 2023–2025?
- Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Learning & Performance Management Systems, Global, 2023?–2025
- Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Tablets, Global, 2023?–2025
- Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Mobile/Smartphone, Global, 2023–2025
- Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–IoT, Global, 2023?–2025
- Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Mixed/ Augmented/ Virtual Reality, Global, 2023?–2025
- Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Wearable Devices, Global, 2023?–2025
- Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Biometric Authentication Methods, Global, 2023–2025?
- Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–DECT or VoWLAN Phones, Global, 2023?–2025
- Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Enterprise Telephony, Global, 2023?–2025
- Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Video Conferencing, Global, 2023?–2025
- Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Team Spaces/Group Chat, Global, 2023–2025?
- Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Walkie-Talkie, Global, 2023?–2025
- Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Paging, Global, 2023?–2025
- Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in theNext Two Years–Email, Global, 2023?–2025
- Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–SMS, Global, 2023–2025?
- Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Analog Fax, Global, 2023?–2025
- Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Online Fax, Global, 2023?–2025
- Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Learning and Performance Management Systems, Global, 2023?–2025
- Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Tablets, Global, 2023–2025?
- Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Mobile/Smartphones, Global, 2023?–2025
- Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–IoT, Global, 2023?–2025
- Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Mixed/Augmented/Virtual Reality, Global, 2023?–2025
- Importance of End-to-end Solutions Portfolio when Investing in Communications & Collaboration Solutions to Support Your Frontline Workers, Global, 2023
- Importance of Dedicated Industry Vertical Experts within the Provider Organization when Investing in Communications & Collaboration Solutions to Support Your Frontline Workers, Global, 2023
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Frontline workers are a key part of the workforce in the majority of organizations. Out of approximately 2.5 Billion deskless/frontline workers around the world, an estimated one billion require tailored communications and collaboration tools to complete their job tasks.
Frontline workers comprise a diverse category of workers that typically do not perform their job tasks full-time at a desk. Other characteristics that frontline workers have in common include indoor or outdoor mobility and the need for wireless connectivity, hands-free communication tools, ruggedized communications devices and integration with vertical apps and/or IoT devices.
Frontline worker communications and collaboration requirements differ widely based on the job tasks they perform. Workflows vary significantly by industry and job function, which indicates that communications and collaboration tools must be tailored for different types of frontline workers.
Most technology vendors and service providers lack clearly defined frontline worker strategies. However, certain vendors have launched vertical strategies that aim to provide tailored capabilities to both desk and frontline workers in selected industries.
This study provides an analyst perspective on the opportunity to empower frontline workers with communications and collaboration tools. It includes data from a 2023 survey of global IT and telecom decision makers to quantify investment priorities and gain insights into tools used to enhance frontline worker productivity, comfort, compliance and safety. The study also spotlights key challenges, objectives, and growth opportunities in the healthcare vertical.
Author: Elka Popova
| Deliverable Type | Customer Research |
|---|---|
| Author | Elka Popova |
| Industries | Telecom |
| No Index | No |
| Is Prebook | No |
| Keyword 1 | Skilled Labor Shortages |
| Keyword 2 | Digital Transformation |
| Keyword 3 | Workforce Productivity Tools |
| List of Charts and Figures | ITDM Survey Respondents by Region, Global, 2023~ ITDM Survey Respondents by Country, Global, 2023~ ITDM Survey Respondents by Industry Sector, Global 2023~ ITDM Survey Respondents by Size of Organization, Global 2023~ ITDM Survey Respondents by Department, Global, 2023~ ITDM Survey Respondents by Age, Global, 2023~ ITDM Survey Respondents by Position, Total, Global, 2023~ ITDM Survey Respondents by C-level Position, Global, 2023~ Frontline Workers in the Organization, Global, 2023~ Important, Very Important, and Crucial Drivers for Investment in Communications and Collaboration Solutions, Global, 2023~ Important, Very Important, and Crucial Capabilities to Empower Frontline Workers ,Global, 2023~ Very Important and Crucial Capabilities to Empower Frontline Workers, by Vertical, Global, 2023~ Very Important and Crucial Capabilities to Empower Frontline Workers, By Vertical, Global, 2023~ Technologies Organizations Provide Frontline Workers in the Organization Today, Global, 2023?~ Technologies Organizations Provide to Frontline Workers Today, by Vertical, Global, 2023~ Technologies Organizations Provide to Frontline Workers Today, By Vertical, Global, 2023~ Technologies Organizations Plan to Provide to Frontline Workers, Global, 2023–2025?~ Technologies Organizations Plan to Provide to Frontline Workers, by Vertical, Global, 2023–2025~ Technologies Organizations Plan to Provide to Frontline Workers, By Vertical, Global, 2023–2025~ Technologies Organizations Provide to Frontline Workers Today or plan to Provide by 2025, Global, 2023?–2025~ Technologies Organizations Do Not Plan to Provide to Frontline Workers, Global, 2023–2025?~ Current and Future Enterprise Telephony Adoption to Enable Frontline Workers, Global, 2023–2025?~ Technologies in which Organizations Plan to Increase Investments to Enable Frontline Workers, Global, 2023?–2025~ Technologies in which Organizations Plan to Sustain Investments to Enable Frontline Workers, Global, 2023?–2025~ Technologies in Which Organizations Plan to Decrease Investments to Enable Frontline Workers, Global, 2023–2025?~ Expected Change in PBX/Cloud or Mobile PBX Investments to Enable Frontline Workers, Global, 2023~ Expected Change in PSTN Calling Plans Investments to Enable Frontline Workers, Global, 2023~ Importance of Provider Capabilities When Selecting Communications Solutions to Support Frontline Workers, Global, 2023~ Very Important and Crucial Provider Capabilities When Selecting Communications Solutions to Support Frontline Workers, by Vertical, Global, 2023–2025~ Top 3 Factors Preventing Organizations from Meeting or Exceeding Frontline Worker Empowerment Goals, Global, 2023~ Top 3 Factors Preventing Organizations from Meeting or Exceeding Frontline Worker Empowerment Goals, by Vertical, Global, 2023–2025~ Importance of Technology Investments to Better Support Frontline Workers: Manage Shifts and Schedules, Global, 2023~ Importance of Technology Investments to Better Support Frontline Workers: Access Applications and/or Data Remotely, Global, 2023~ Importance of Technology Investments to Better Support Frontline Workers: Work Collaboratively with Frontline Teammates , Global, 2023~ Importance of Technology Investments to Better Support Frontline Workers: Interact with Office Workers or Management Efficiently, Global, 2023~ Importance of Technology Investments to Better Support Frontline Workers: Track and Document Their Work, Global, 2023~ Importance of Technology Investments to Better Support Frontline Workers: Interact with Customers Efficiently, Global, 2023~ Importance of Technology Investments to Better Support Frontline Workers: Access Integrated Information Sources, Global, 2023~ Importance of Technology Investments to Better Support Frontline Workers: Improve Frontliner Safety, Global, 2023~ Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Video Conferencing, Global, 2023–2025~ Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Team Spaces/Group Chat, Global, 2023–2025?~ Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Walkie-Talkie, Global, 2023?–2025~ Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Paging, Global, 2023–2025?~ Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Email, Global, 2023–2025?~ Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–SMS, Global, 2023?–2025~ Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Analog Flax, Global, 2023–2025?~ Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Online Flax, Global, 2023–2025?~ Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Learning & Performance Management Systems, Global, 2023?–2025~ Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Tablets, Global, 2023?–2025~ Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Mobile/Smartphone, Global, 2023–2025~ Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–IoT, Global, 2023?–2025~ Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Mixed/ Augmented/ Virtual Reality, Global, 2023?–2025~ Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Wearable Devices, Global, 2023?–2025~ Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–Biometric Authentication Methods, Global, 2023–2025?~ Technologies Organizations Provide to Frontline Workers Today or Plan to Provide by 2025–DECT or VoWLAN Phones, Global, 2023?–2025~ Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Enterprise Telephony, Global, 2023?–2025~ Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Video Conferencing, Global, 2023?–2025~ Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Team Spaces/Group Chat, Global, 2023–2025?~ Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Walkie-Talkie, Global, 2023?–2025~ Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Paging, Global, 2023?–2025~ Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in theNext Two Years–Email, Global, 2023?–2025~ Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–SMS, Global, 2023–2025?~ Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Analog Fax, Global, 2023?–2025~ Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Online Fax, Global, 2023?–2025~ Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Learning and Performance Management Systems, Global, 2023?–2025~ Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Tablets, Global, 2023–2025?~ Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Mobile/Smartphones, Global, 2023?–2025~ Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–IoT, Global, 2023?–2025~ Plans to Increase or Decrease Investments in Technologies to Enable Frontline Workers in the Next Two Years–Mixed/Augmented/Virtual Reality, Global, 2023?–2025~ Importance of End-to-end Solutions Portfolio when Investing in Communications & Collaboration Solutions to Support Your Frontline Workers, Global, 2023~ Importance of Dedicated Industry Vertical Experts within the Provider Organization when Investing in Communications & Collaboration Solutions to Support Your Frontline Workers, Global, 2023~ |
| Podcast | No |
| WIP Number | K9D9-01-00-00-00 |
Equipping Frontline Workers with Digital Tools for Success Amid Skilled Labor Shortages
Equipping Frontline Workers with Digital Tools for Success Amid Skilled Labor Shortages Updated Research Available
The Right Communications Solutions Boost Frontline Worker Productivity, Comfort, and Safety
RELEASE DATE
18-Dec-2023
18-Dec-2023
REGION
Global
Global
Deliverable Type
Customer Research
Customer Research
Research Code: K9D9-01-00-00-00
SKU: TE_2023_445
$4,950.00
In stock
SKU
TE_2023_445