Frost Radar™: Outsourced Digital Workplace Services, 2024
Published on: 30-Oct-2024 | SKU: EM_2024_1108

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The Frost Radar™ for the outsourced digital workplace services (ODWS) industry analyzes providers offering solutions that enhance digital workplace environments through consulting, implementation, and support services. These solutions aim to improve employee engagement, productivity, and digital dexterity by integrating advanced tools and technologies for seamless remote collaboration and communication.

From a field of more than 50 ODWS providers, Frost & Sullivan independently plotted 13 growth and innovation leaders based on specific inclusion criteria. All 13 have demonstrated progress in this evolving industry and increased their innovation efforts and growth traction.

To be included in this Frost Radar™, an ODWS provider must meet the following inclusion criteria:
o     24/7 remote and on-site support for end users
o     Support for a wide range of end-user devices
o     Delivery of cloud-based or SaaS digital workplace services
o     Use of AI and automation to enhance service delivery and efficiency
o     The offer of tools that facilitate communication and collaboration among employees
o     Services that support digital workplace transformation
o     Robust security protocols to protect data and ensure compliance
o     A focus on improving EX through various tools and services
o     Seamless integration with existing enterprise systems and applications.
o     Scalable solutions that can grow with the organization.
o     Detailed analytics and reporting to track performance and outcomes
o     Management of third-party vendors to ensure service quality.
o     Quality assurance processes to maintain high service standards
o     A minimum revenue threshold of $1 billion for CY 2023

Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of each company on the Frost Radar™ considering their strengths and the opportunities that best fit those strengths.

Strategic Imperative

Strategic Imperative (continued)

Strategic Imperative (continued)

Strategic Imperative (continued)

Growth Environment

Frost Radar™: Outsourced Digital Workplace Services, 2024

Frost Radar™ Competitive Environment

Frost Radar™ Competitive Environment (continued)

Atos

Atos (continued)

Atos (continued)

Atos (continued)

Capgemini

Capgemini (continued)

Capgemini (continued)

Capgemini (continued)

Capgemini (continued)

Cognizant

Cognizant (continued)

Cognizant (continued)

Cognizant (continued)

DXC Technology

DXC Technology (continued)

DXC Technology (continued)

DXC Technology (continued)

Fujitsu

Fujitsu (continued)

Fujitsu (continued)

Fujitsu (continued)

HCLTech

HCLTech (continued)

HCLTech (continued)

HCLTech (continued)

Infosys

Infosys (continued)

Infosys (continued)

Infosys (continued)

Kyndryl

Kyndryl (continued)

Kyndryl (continued)

Kyndryl (continued)

Kyndryl (continued)

NTT DATA

NTT DATA (continued)

NTT DATA (continued)

NTT DATA (continued)

Ricoh

Ricoh (continued)

Ricoh (continued)

Ricoh (continued)

Tata Consulting Services

Tata Consulting Services (continued)

Tata Consulting Services (continued)

Tata Consulting Services (continued)

Tata Consulting Services (continued)

Tata Consulting Services (continued)

Unisys

Unisys (continued)

Unisys (continued)

Unisys (continued)

Unisys (continued)

Wipro

Wipro (continued)

Wipro (continued)

Wipro (continued)

Wipro (continued)

Best Practices

Growth Opportunities

Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform

Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform (continued)

Significance of Being on the Frost Radar™

Frost Radar™ Empowers the CEO’s Growth Team

Frost Radar™ Empowers Investors

Frost Radar™ Empowers Customers

Frost Radar™ Empowers the Board of Directors

Next Steps

Legal Disclaimer

Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform

Growth Index

Growth Index (GI) is a measure of a company’s growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and end-user focused sales and marketing strategies.

  • Market Share (previous 3 years)
    This is a comparison of a company’s market share relative to its competitors in a given market space for the previous 3 years.
  • Revenue Growth (previous 3 years)
    This is a look at a company’s revenue growth rate for the previous 3 years in the market/industry/category that forms the context for the given Frost Radar™.
  • Growth Pipeline
    This is an evaluation of the strength and leverage of a company’s growth pipeline system to continuously capture, analyze, and prioritize its universe of growth opportunities.
  • Vision and Strategy
    This is an assessment of how well a company’s growth strategy is aligned with its vision. Are the investments that a company is making in new products and markets consistent with the stated vision?
  • Sales and Marketing
    This is a measure of the effectiveness of a company’s sales and marketing efforts in helping it drive demand and achieve its growth objectives.

Innovation Index

Innovation Index (II) is a measure of a company’s ability to develop products/ services/ solutions (with a clear understanding of disruptive Mega Trends) that are globally applicable, are able to evolve and expand to serve multiple markets and are aligned to customers’ changing needs.

  • INNOVATION SCALABILITY
    This determines whether an organization’s innovations are globally scalable and applicable in both developing and mature markets, and also in adjacent and non-adjacent industry verticals.
  • RESEARCH AND DEVELOPMENT
    This is a measure of the efficacy of a company’s R&D strategy, as determined by the size of its R&D investment and how it feeds the innovation pipeline.
  • PRODUCT PORTFOLIO
    This is a measure of a company’s product portfolio, focusing on the relative contribution of new products to its annual revenue.
  • MEGATRENDS LEVERAGE
    This is an assessment of a company’s proactive leverage of evolving, long-term opportunities and new business models, as the foundation of its innovation pipeline.
  • CUSTOMER ALIGNMENT
    This evaluates the applicability of a company’s products/services/solutions to current and potential customers, as well as how its innovation strategy is influenced by evolving customer needs.

Significance of Being on the Frost Radar™

Companies plotted on the Frost RadarTM are the leaders in the industry for growth, innovation, or both. They are instrumental in advancing the industry into the future.

  • GROWTH POTENTIAL
    Your organization has significant future growth potential, which makes it a Company to Action.
  • BEST PRACTICES
    Your organization is well positioned to shape Growth Pipeline™ best practices in your industry.
  • COMPETITIVE INTENSITY
    Your organization is one of the key drivers of competitive intensity in the growth environment.
  • CUSTOMER VALUE
    Your organization has demonstrated the ability to significantly enhance its customer value proposition.
  • PARTNER POTENTIAL
    Your organization is top of mind for customers, investors, value chain partners, and future talent as a significant value provider.

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A tailored session with you where we identify the:
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  • Growth Opportunities
  • Best Practices
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Impacting your company's future growth potential.

The Frost Radar for the outsourced digital workplace services (ODWS) industry analyzes providers offering solutions that enhance digital workplace environments through consulting, implementation, and support services. These solutions aim to improve employee engagement, productivity, and digital dexterity by integrating advanced tools and technologies for seamless remote collaboration and communication. From a field of more than 50 ODWS providers, Frost & Sullivan independently plotted 13 growth and innovation leaders based on specific inclusion criteria. All 13 have demonstrated progress in this evolving industry and increased their innovation efforts and growth traction. To be included in this Frost Radar , an ODWS provider must meet the following inclusion criteria: o 24/7 remote and on-site support for end users o Support for a wide range of end-user devices o Delivery of cloud-based or SaaS digital workplace services o Use of AI and automation to enhance service delivery and efficiency o The offer of tools that facilitate communication and collaboration among employees o Services that support digital workplace transformation o Robust security protocols to protect data and ensure compliance o A focus on improving EX through various tools and services o Seamless integration with existing enterprise systems and applications. o Scalable solutions that can grow with the organization. o Detailed analytics and reporting to track performance and outcomes o Management of third-party vendors to ensure service quality. o Quality assurance processes to maintain high service standards o A minimum revenue threshold of $1 billion for CY 2023 Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar . The publication presents competitive profiles of each company on the Frost Radar considering their strengths and the opportunities that best fit those strengths.
More Information
Deliverable Type Frost Radar
Author Franco Bernasconi
Industries Entertainment and Media
No Index No
Is Prebook No
Keyword 1 Digital Workplace Services
Keyword 2 Outsourcing Trends
Keyword 3 Workplace Transformation
Podcast No
WIP Number KA83-01-00-00-00

Frost Radar™: Outsourced Digital Workplace Services, 2024

Entertainment and MediaFrost Radar™: Outsourced Digital Workplace Services, 2024

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

RELEASE DATE
30-Oct-2024
REGION
Global
Deliverable Type
Frost Radar
Research Code: KA83-01-00-00-00
SKU: EM_2024_1108
AvailableYesPDF Download
$4,950.00
Out of stock
SKU
EM_2024_1108