The Frost Radar™ for the outsourced digital workplace services (ODWS) industry analyzes providers offering solutions that enhance digital workplace environments through consulting, implementation, and support services. These solutions aim to improve employee engagement, productivity, and digital dexterity by integrating advanced tools and technologies for seamless remote collaboration and communication.
From a field of more than 50 ODWS providers, Frost & Sullivan independently plotted 13 growth and innovation leaders based on specific inclusion criteria. All 13 have demonstrated progress in this evolving industry and increased their innovation efforts and growth traction.
To be included in this Frost Radar™, an ODWS provider must meet the following inclusion criteria:
o 24/7 remote and on-site support for end users
o Support for a wide range of end-user devices
o Delivery of cloud-based or SaaS digital workplace services
o Use of AI and automation to enhance service delivery and efficiency
o The offer of tools that facilitate communication and collaboration among employees
o Services that support digital workplace transformation
o Robust security protocols to protect data and ensure compliance
o A focus on improving EX through various tools and services
o Seamless integration with existing enterprise systems and applications.
o Scalable solutions that can grow with the organization.
o Detailed analytics and reporting to track performance and outcomes
o Management of third-party vendors to ensure service quality.
o Quality assurance processes to maintain high service standards
o A minimum revenue threshold of $1 billion for CY 2023
Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of each company on the Frost Radar™ considering their strengths and the opportunities that best fit those strengths.
Strategic Imperative
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Growth Environment
Frost Radar™: Outsourced Digital Workplace Services, 2024
Frost Radar™ Competitive Environment
Frost Radar™ Competitive Environment (continued)
Atos
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Capgemini
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Cognizant
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DXC Technology
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Fujitsu
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HCLTech
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Infosys
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Kyndryl
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NTT DATA
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Ricoh
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Tata Consulting Services
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Unisys
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Wipro
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Best Practices
Growth Opportunities
Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform
Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform (continued)
Significance of Being on the Frost Radar™
Frost Radar™ Empowers the CEO’s Growth Team
Frost Radar™ Empowers Investors
Frost Radar™ Empowers Customers
Frost Radar™ Empowers the Board of Directors
Next Steps
Legal Disclaimer
Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform
Growth Index
Growth Index (GI) is a measure of a company’s growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and end-user focused sales and marketing strategies.
- Market Share (previous 3 years)
This is a comparison of a company’s market share relative to its competitors in a given market space for the previous 3 years. - Revenue Growth (previous 3 years)
This is a look at a company’s revenue growth rate for the previous 3 years in the market/industry/category that forms the context for the given Frost Radar™. - Growth Pipeline
This is an evaluation of the strength and leverage of a company’s growth pipeline system to continuously capture, analyze, and prioritize its universe of growth opportunities. - Vision and Strategy
This is an assessment of how well a company’s growth strategy is aligned with its vision. Are the investments that a company is making in new products and markets consistent with the stated vision? - Sales and Marketing
This is a measure of the effectiveness of a company’s sales and marketing efforts in helping it drive demand and achieve its growth objectives.
Innovation Index
Innovation Index (II) is a measure of a company’s ability to develop products/ services/ solutions (with a clear understanding of disruptive Mega Trends) that are globally applicable, are able to evolve and expand to serve multiple markets and are aligned to customers’ changing needs.
- INNOVATION SCALABILITY
This determines whether an organization’s innovations are globally scalable and applicable in both developing and mature markets, and also in adjacent and non-adjacent industry verticals. - RESEARCH AND DEVELOPMENT
This is a measure of the efficacy of a company’s R&D strategy, as determined by the size of its R&D investment and how it feeds the innovation pipeline. - PRODUCT PORTFOLIO
This is a measure of a company’s product portfolio, focusing on the relative contribution of new products to its annual revenue. - MEGATRENDS LEVERAGE
This is an assessment of a company’s proactive leverage of evolving, long-term opportunities and new business models, as the foundation of its innovation pipeline. - CUSTOMER ALIGNMENT
This evaluates the applicability of a company’s products/services/solutions to current and potential customers, as well as how its innovation strategy is influenced by evolving customer needs.
Significance of Being on the Frost Radar™
Companies plotted on the Frost RadarTM are the leaders in the industry for growth, innovation, or both. They are instrumental in advancing the industry into the future.
- GROWTH POTENTIAL
Your organization has significant future growth potential, which makes it a Company to Action. - BEST PRACTICES
Your organization is well positioned to shape Growth Pipeline™ best practices in your industry. - COMPETITIVE INTENSITY
Your organization is one of the key drivers of competitive intensity in the growth environment. - CUSTOMER VALUE
Your organization has demonstrated the ability to significantly enhance its customer value proposition. - PARTNER POTENTIAL
Your organization is top of mind for customers, investors, value chain partners, and future talent as a significant value provider.
Speak directly with our analytics experts for tailored recommendations.
Purchase includes:
- Report download
- Growth Dialog™ with our experts
Growth Dialog™
A tailored session with you where we identify the:- Strategic Imperatives
- Growth Opportunities
- Best Practices
- Companies to Action
Impacting your company's future growth potential.
| Deliverable Type | Frost Radar |
|---|---|
| Author | Franco Bernasconi |
| Industries | Entertainment and Media |
| No Index | No |
| Is Prebook | No |
| Keyword 1 | Digital Workplace Services |
| Keyword 2 | Outsourcing Trends |
| Keyword 3 | Workplace Transformation |
| Podcast | No |
| WIP Number | KA83-01-00-00-00 |
Frost Radar™: Outsourced Digital Workplace Services, 2024
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
30-Oct-2024
Global
Frost Radar
