Frost Radar™: Asia-Pacific Hosted IP Telephony and UCaaS Market, 2020
Published on: 14-Sep-2020 | SKU: IT04166-AP-MR_24715

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The Asia-Pacific hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is experiencing dynamic growth caused by a surge in demand for cloud-based communications platforms. As industries gradually evolve in the digital economy, enterprises are embracing UCaaS to capitalize on the benefits of cloud-based services.

The Asia-Pacific IP telephony and UCaaS market is characterized by high concentration in terms of solutions. Cisco and Microsoft lead the market as enterprise customers adopt these companies’ proven solutions, globally. However, the two technology pioneers are increasingly challenged by smaller, yet more innovative, next-generation services providers, including software-as-a-service (SaaS) and over-the-top (OTT) players. Further, the market is fragmented with several telecom operators across the region offering a variety of services, from cloud-based UC service bundles to business broadband.

Expansive geographic coverage, a comprehensive solutions portfolio, and improved user experience are key factors that enterprises consider when partnering with a UCaaS solutions provider. Other important factors include the provider having expertise in supporting an enterprise's seamless migration to the cloud, the capability to leverage robust cloud and integration services with flexible application programming interfaces (APIs), and the capacity to operate as a single-point provider.

Frost & Sullivan research indicates that IP telephony and UCaaS are becoming the main trends in business communications because they enable the integration of communications and collaboration tools into business applications. To tackle sophisticated requirements driven by different business and industry circumstances, fragmented market players will compete fiercely.

The Asia-Pacific Hosted IP Telephony and UCaaS market Radar™ features 8x8, ATT, BT, China Telecom, Cisco, Intrado, KT, Microsoft, NTT, Orange, PCCW, RingCentral, Singtel, Tata Communications, Telstra, Verizon, and Vodafone. While more than a dozen smaller service providers are penetrating the market gradually, Frost & Sullivan has identified these 17 as the market powerhouses.

The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients.

Author: Youngso Lee

Strategic Imperative

Strategic Imperative (continued)

Growth Environment

Frost Radar™: Asia-Pacific Hosted IP Telephony and UCaaS Market

Frost Radar™: Competitive Environment

Frost Radar™: Competitive Environment (continued)

8x8, Inc.

AT&T

China Telecom

Cisco Systems

Intrado

KT

Microsoft

NTT

Orange Business Services

PCCW Global

RingCentral

Singtel

Tata Communications

Telstra

Verizon

Vodafone

Strategic Insights

Significance of Being on the Frost Radar™

Frost Radar™ Empowers the CEO’s Growth Team

Frost Radar™ Empowers Investors

Frost Radar™ Empowers Customers

Frost Radar™ Empowers the Board of Directors

Frost Radar™: Benchmarking Future Growth Potential

Frost Radar™: Benchmarking Future Growth Potential

Frost Radar™: Benchmarking Future Growth Potential

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Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform

Growth Index

Growth Index (GI) is a measure of a company’s growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and end-user focused sales and marketing strategies.

  • Market Share (previous 3 years)
    This is a comparison of a company’s market share relative to its competitors in a given market space for the previous 3 years.
  • Revenue Growth (previous 3 years)
    This is a look at a company’s revenue growth rate for the previous 3 years in the market/industry/category that forms the context for the given Frost Radar™.
  • Growth Pipeline
    This is an evaluation of the strength and leverage of a company’s growth pipeline system to continuously capture, analyze, and prioritize its universe of growth opportunities.
  • Vision and Strategy
    This is an assessment of how well a company’s growth strategy is aligned with its vision. Are the investments that a company is making in new products and markets consistent with the stated vision?
  • Sales and Marketing
    This is a measure of the effectiveness of a company’s sales and marketing efforts in helping it drive demand and achieve its growth objectives.

Innovation Index

Innovation Index (II) is a measure of a company’s ability to develop products/ services/ solutions (with a clear understanding of disruptive Mega Trends) that are globally applicable, are able to evolve and expand to serve multiple markets and are aligned to customers’ changing needs.

  • INNOVATION SCALABILITY
    This determines whether an organization’s innovations are globally scalable and applicable in both developing and mature markets, and also in adjacent and non-adjacent industry verticals.
  • RESEARCH AND DEVELOPMENT
    This is a measure of the efficacy of a company’s R&D strategy, as determined by the size of its R&D investment and how it feeds the innovation pipeline.
  • PRODUCT PORTFOLIO
    This is a measure of a company’s product portfolio, focusing on the relative contribution of new products to its annual revenue.
  • MEGATRENDS LEVERAGE
    This is an assessment of a company’s proactive leverage of evolving, long-term opportunities and new business models, as the foundation of its innovation pipeline.
  • CUSTOMER ALIGNMENT
    This evaluates the applicability of a company’s products/services/solutions to current and potential customers, as well as how its innovation strategy is influenced by evolving customer needs.

Significance of Being on the Frost Radar™

Companies plotted on the Frost RadarTM are the leaders in the industry for growth, innovation, or both. They are instrumental in advancing the industry into the future.

  • GROWTH POTENTIAL
    Your organization has significant future growth potential, which makes it a Company to Action.
  • BEST PRACTICES
    Your organization is well positioned to shape Growth Pipeline™ best practices in your industry.
  • COMPETITIVE INTENSITY
    Your organization is one of the key drivers of competitive intensity in the growth environment.
  • CUSTOMER VALUE
    Your organization has demonstrated the ability to significantly enhance its customer value proposition.
  • PARTNER POTENTIAL
    Your organization is top of mind for customers, investors, value chain partners, and future talent as a significant value provider.

Have questions about this research or need deeper insights?
Speak directly with our analytics experts for tailored recommendations.
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A tailored session with you where we identify the:
  • Strategic Imperatives
  • Growth Opportunities
  • Best Practices
  • Companies to Action

Impacting your company's future growth potential.

The Asia-Pacific hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is experiencing dynamic growth caused by a surge in demand for cloud-based communications platforms. As industries gradually evolve in the digital economy, enterprises are embracing UCaaS to capitalize on the benefits of cloud-based services. The Asia-Pacific IP telephony and UCaaS market is characterized by high concentration in terms of solutions. Cisco and Microsoft lead the market as enterprise customers adopt these companies proven solutions, globally. However, the two technology pioneers are increasingly challenged by smaller, yet more innovative, next-generation services providers, including software-as-a-service (SaaS) and over-the-top (OTT) players. Further, the market is fragmented with several telecom operators across the region offering a variety of services, from cloud-based UC service bundles to business broadband. Expansive geographic coverage, a comprehensive solutions portfolio, and improved user experience are key factors that enterprises consider when partnering with a UCaaS solutions provider. Other important factors include the provider having expertise in supporting an enterprise's seamless migration to the cloud, the capability to leverage robust cloud and integration services with flexible application programming interfaces (APIs), and the capacity to operate as a single-point provider. Frost & Sullivan research indicates that IP telephony and UCaaS are becoming the main trends in business communications because they enable the integration of communications and collaboration tools into business applications. To tackle sophisticated requirements driven by different business and industry circumstances, fragmented market players will compete fiercely. The Asia-Pacific hosted IP telephony and UCaaS market Radar™ features 8x8, AT&T, China Telecom, Cisco, Intrado, KT, Microsoft, NTT Cloud Communications, Orange Business Services, PCCW, RingCentral, Singtel, Tata Communications, Telstra, Verizon, and Vodafone. While more than a dozen smaller service providers are gradually penetrating the market, Frost & Sullivan has identified these 16 players as the market powerhouses. Note: BT requested to be excluded from this report. The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients. Author: Youngso Lee
More Information
Deliverable Type Frost Radar
No Index No
Podcast No
Author Youngso Lee
Industries Information Technology
WIP Number PAFB-01-00-00-00
Is Prebook No
GPS Codes 9528-C1,9702-C1,9705-C1,9886-C1,9656

Frost Radar™: Asia-Pacific Hosted IP Telephony and UCaaS Market, 2020

Information TechnologyFrost Radar™: Asia-Pacific Hosted IP Telephony and UCaaS Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

RELEASE DATE
14-Sep-2020
REGION
Asia Pacific
Deliverable Type
Frost Radar
Research Code: PAFB-01-00-00-00
SKU: IT04166-AP-MR_24715
AvailableYesPDF Download
$4,950.00
In stock
SKU
IT04166-AP-MR_24715