The Asia-Pacific hosted Internet protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is experiencing dynamic growth caused by a surge in demand for cloud-based communications platforms. As industries gradually evolve in the digital economy, enterprises are embracing UCaaS to capitalize on the benefits of cloud-based services.
The Asia-Pacific IP telephony and UCaaS market is characterized by high concentration in terms of solutions. Cisco and Microsoft lead the market as enterprise customers adopt these companies’ proven solutions, globally. However, the two technology pioneers are increasingly challenged by smaller, yet more innovative, next-generation services providers, including software-as-a-service (SaaS) and over-the-top (OTT) players. Further, the market is fragmented with several telecom operators across the region offering a variety of services, from cloud-based UC service bundles to business broadband.
Expansive geographic coverage, a comprehensive solutions portfolio, and improved user experience are key factors that enterprises consider when partnering with a UCaaS solutions provider. Other important factors include the provider having expertise in supporting an enterprise's seamless migration to the cloud, the capability to leverage robust cloud and integration services with flexible application programming interfaces (APIs), and the capacity to operate as a single-point provider.
Frost & Sullivan research indicates that IP telephony and UCaaS are becoming the main trends in business communications because they enable the integration of communications and collaboration tools into business applications. To tackle sophisticated requirements driven by different business and industry circumstances, fragmented market players will compete fiercely.
The Asia-Pacific Hosted IP Telephony and UCaaS market Radar™ features 8x8, ATT, BT, China Telecom, Cisco, Intrado, KT, Microsoft, NTT, Orange, PCCW, RingCentral, Singtel, Tata Communications, Telstra, Verizon, and Vodafone. While more than a dozen smaller service providers are penetrating the market gradually, Frost & Sullivan has identified these 17 as the market powerhouses.
The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Industry leaders on both the Growth and Innovation indices are recognized as best practice recipients.
Author: Youngso Lee
Strategic Imperative
Strategic Imperative (continued)
Growth Environment
Frost Radar™: Asia-Pacific Hosted IP Telephony and UCaaS Market
Frost Radar™: Competitive Environment
Frost Radar™: Competitive Environment (continued)
8x8, Inc.
AT&T
China Telecom
Cisco Systems
Intrado
KT
Microsoft
NTT
Orange Business Services
PCCW Global
RingCentral
Singtel
Tata Communications
Telstra
Verizon
Vodafone
Strategic Insights
Significance of Being on the Frost Radar™
Frost Radar™ Empowers the CEO’s Growth Team
Frost Radar™ Empowers Investors
Frost Radar™ Empowers Customers
Frost Radar™ Empowers the Board of Directors
Frost Radar™: Benchmarking Future Growth Potential
Frost Radar™: Benchmarking Future Growth Potential
Frost Radar™: Benchmarking Future Growth Potential
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Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform
Growth Index
Growth Index (GI) is a measure of a company’s growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and end-user focused sales and marketing strategies.
- Market Share (previous 3 years)
This is a comparison of a company’s market share relative to its competitors in a given market space for the previous 3 years. - Revenue Growth (previous 3 years)
This is a look at a company’s revenue growth rate for the previous 3 years in the market/industry/category that forms the context for the given Frost Radar™. - Growth Pipeline
This is an evaluation of the strength and leverage of a company’s growth pipeline system to continuously capture, analyze, and prioritize its universe of growth opportunities. - Vision and Strategy
This is an assessment of how well a company’s growth strategy is aligned with its vision. Are the investments that a company is making in new products and markets consistent with the stated vision? - Sales and Marketing
This is a measure of the effectiveness of a company’s sales and marketing efforts in helping it drive demand and achieve its growth objectives.
Innovation Index
Innovation Index (II) is a measure of a company’s ability to develop products/ services/ solutions (with a clear understanding of disruptive Mega Trends) that are globally applicable, are able to evolve and expand to serve multiple markets and are aligned to customers’ changing needs.
- INNOVATION SCALABILITY
This determines whether an organization’s innovations are globally scalable and applicable in both developing and mature markets, and also in adjacent and non-adjacent industry verticals. - RESEARCH AND DEVELOPMENT
This is a measure of the efficacy of a company’s R&D strategy, as determined by the size of its R&D investment and how it feeds the innovation pipeline. - PRODUCT PORTFOLIO
This is a measure of a company’s product portfolio, focusing on the relative contribution of new products to its annual revenue. - MEGATRENDS LEVERAGE
This is an assessment of a company’s proactive leverage of evolving, long-term opportunities and new business models, as the foundation of its innovation pipeline. - CUSTOMER ALIGNMENT
This evaluates the applicability of a company’s products/services/solutions to current and potential customers, as well as how its innovation strategy is influenced by evolving customer needs.
Significance of Being on the Frost Radar™
Companies plotted on the Frost RadarTM are the leaders in the industry for growth, innovation, or both. They are instrumental in advancing the industry into the future.
- GROWTH POTENTIAL
Your organization has significant future growth potential, which makes it a Company to Action. - BEST PRACTICES
Your organization is well positioned to shape Growth Pipeline™ best practices in your industry. - COMPETITIVE INTENSITY
Your organization is one of the key drivers of competitive intensity in the growth environment. - CUSTOMER VALUE
Your organization has demonstrated the ability to significantly enhance its customer value proposition. - PARTNER POTENTIAL
Your organization is top of mind for customers, investors, value chain partners, and future talent as a significant value provider.
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Growth Dialog™
A tailored session with you where we identify the:- Strategic Imperatives
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Impacting your company's future growth potential.
| Deliverable Type | Frost Radar |
|---|---|
| No Index | No |
| Podcast | No |
| Author | Youngso Lee |
| Industries | Information Technology |
| WIP Number | PAFB-01-00-00-00 |
| Is Prebook | No |
| GPS Codes | 9528-C1,9702-C1,9705-C1,9886-C1,9656 |
Frost Radar™: Asia-Pacific Hosted IP Telephony and UCaaS Market, 2020
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
14-Sep-2020
Asia Pacific
Frost Radar
