Frost Radar™: Digital Platforms for Electric Utility and Energy Retail Customer Care and Engagement, 2021
Published on: 30-Nov-2021 | SKU: EG02187-GL-MR_26022

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The energy industry is among the world’s most dynamic and in need of change. Power distribution companies and power retailers are a fundamental piece of the energy transition as they enable further demand in electrification, decentralized renewable energy integration, and greenhouse gas reductions while helping customers become more energy efficient and adopt new technologies to reduce energy consumption.

Customer engagement, customer information, and billing systems are at the core of the retail and power distribution business and have a preponderant role as these players transform into clean energy service providers.

A series of market shifts are disrupting the industry and calling for substantial changes in the functionalities and characteristics of software solutions to make them more efficient and scalable and allow for fast innovation.

Driven by electricity market deregulation, a wider number of options started to appear targeting the energy retail segment and incorporate new features aiming at developing end-to-end offerings. The boundaries between traditional systems started to blur, transforming into integrated solution platforms delivered under software-as-a-service business models.

The demand for more modular, real-time, and easy-to-scale solutions with lower costs and faster implementation times is driving market participants toward the use of integrated, cloud-native services using microservice architectures.

The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in an industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned.

Author: Maria Benintende

Strategic Imperative

Strategic Imperative (continued)

Strategic Imperative (continued)

Growth Environment

Frost Radar™: Digital Platforms for Electric Utility and Energy Retail Customer Care and Engagement

Frost Radar™: Competitive Environment

Frost Radar™: Competitive Environment (continued)

Frost Radar™: Competitive Environment (continued)

Agility CIS

ENSEK

ESG

Excelergy

Gentrack

GridX

Hansen Technologies

Kaluza

Kraken Technologies

Open International

Oracle Utilities

powercloud

SAP

VertexOne

Capability Summary

Strategic Insights

Abbreviation List

Significance of Being on the Frost Radar™

Frost Radar™ Empowers the CEO’s Growth Team

Frost Radar™ Empowers Investors

Frost Radar™ Empowers Customers

Frost Radar™ Empowers the Board of Directors

Frost Radar™: Benchmarking Future Growth Potential

Frost Radar™: Benchmarking Future Growth Potential

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Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform

Growth Index

Growth Index (GI) is a measure of a company’s growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and end-user focused sales and marketing strategies.

  • Market Share (previous 3 years)
    This is a comparison of a company’s market share relative to its competitors in a given market space for the previous 3 years.
  • Revenue Growth (previous 3 years)
    This is a look at a company’s revenue growth rate for the previous 3 years in the market/industry/category that forms the context for the given Frost Radar™.
  • Growth Pipeline
    This is an evaluation of the strength and leverage of a company’s growth pipeline system to continuously capture, analyze, and prioritize its universe of growth opportunities.
  • Vision and Strategy
    This is an assessment of how well a company’s growth strategy is aligned with its vision. Are the investments that a company is making in new products and markets consistent with the stated vision?
  • Sales and Marketing
    This is a measure of the effectiveness of a company’s sales and marketing efforts in helping it drive demand and achieve its growth objectives.

Innovation Index

Innovation Index (II) is a measure of a company’s ability to develop products/ services/ solutions (with a clear understanding of disruptive Mega Trends) that are globally applicable, are able to evolve and expand to serve multiple markets and are aligned to customers’ changing needs.

  • INNOVATION SCALABILITY
    This determines whether an organization’s innovations are globally scalable and applicable in both developing and mature markets, and also in adjacent and non-adjacent industry verticals.
  • RESEARCH AND DEVELOPMENT
    This is a measure of the efficacy of a company’s R&D strategy, as determined by the size of its R&D investment and how it feeds the innovation pipeline.
  • PRODUCT PORTFOLIO
    This is a measure of a company’s product portfolio, focusing on the relative contribution of new products to its annual revenue.
  • MEGATRENDS LEVERAGE
    This is an assessment of a company’s proactive leverage of evolving, long-term opportunities and new business models, as the foundation of its innovation pipeline.
  • CUSTOMER ALIGNMENT
    This evaluates the applicability of a company’s products/services/solutions to current and potential customers, as well as how its innovation strategy is influenced by evolving customer needs.

Significance of Being on the Frost Radar™

Companies plotted on the Frost RadarTM are the leaders in the industry for growth, innovation, or both. They are instrumental in advancing the industry into the future.

  • GROWTH POTENTIAL
    Your organization has significant future growth potential, which makes it a Company to Action.
  • BEST PRACTICES
    Your organization is well positioned to shape Growth Pipeline™ best practices in your industry.
  • COMPETITIVE INTENSITY
    Your organization is one of the key drivers of competitive intensity in the growth environment.
  • CUSTOMER VALUE
    Your organization has demonstrated the ability to significantly enhance its customer value proposition.
  • PARTNER POTENTIAL
    Your organization is top of mind for customers, investors, value chain partners, and future talent as a significant value provider.

Have questions about this research or need deeper insights?
Speak directly with our analytics experts for tailored recommendations.
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A tailored session with you where we identify the:
  • Strategic Imperatives
  • Growth Opportunities
  • Best Practices
  • Companies to Action

Impacting your company's future growth potential.

The energy industry is among the world’s most dynamic and in need of change. Power distribution companies and power retailers are a fundamental piece of the energy transition as they enable further demand in electrification, decentralized renewable energy integration, and greenhouse gas reductions while helping customers become more energy efficient and adopt new technologies to reduce energy consumption. Customer engagement, customer information, and billing systems are at the core of the retail and power distribution business and have a preponderant role as these players transform into clean energy service providers. A series of market shifts are disrupting the industry and calling for substantial changes in the functionalities and characteristics of software solutions to make them more efficient and scalable and allow for fast innovation. Driven by electricity market deregulation, a wider number of options started to appear targeting the energy retail segment and incorporate new features aiming at developing end-to-end offerings. The boundaries between traditional systems started to blur, transforming into integrated solution platforms delivered under software-as-a-service business models. The demand for more modular, real-time, and easy-to-scale solutions with lower costs and faster implementation times is driving market participants toward the use of integrated, cloud-native services using microservice architectures. The Frost Radar™ reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles on each of the companies in the Frost Radar™ based on their strengths, opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in an industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Author: Maria Benintende
More Information
Deliverable Type Frost Radar
No Index No
Podcast No
Author Maria Benintende
Industries Energy
WIP Number K685-01-00-00-00
Keyword 1 Digital Platforms for Electric Utility
Keyword 2 electricity market
Keyword 3 Energy Retail Customer Care
Is Prebook No
GPS Codes 98,519,852

Frost Radar™: Digital Platforms for Electric Utility and Energy Retail Customer Care and Engagement, 2021

EnergyFrost Radar™: Digital Platforms for Electric Utility and Energy Retail Customer Care and Engagement, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

RELEASE DATE
30-Nov-2021
REGION
Global
Deliverable Type
Frost Radar
Research Code: K685-01-00-00-00
SKU: EG02187-GL-MR_26022
AvailableYesPDF Download
$4,950.00
In stock
SKU
EG02187-GL-MR_26022