Frost Radar™: Global Business Process Management Services, 2022
Published on: 01-Nov-2022 | SKU: IT04606-NA-MR_27038

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The global business process management (BPM) services market is highly competitive and fragmented due to the influx of global and local IT services, BPM services, consulting services, contact center services, and digital solutions companies.

Growth across the global BPM services market has accelerated competition and forced service providers to differentiate themselves. Service providers must continuously innovate and spend on next-generation technology research and development (R&D) to deliver on end-users’ changing expectations and demands. To be successful, service providers need to specialize in new technologies to create value for their clients and deliver on measurable business outcomes. Service providers must showcase their digital technology capabilities, value proposition, and industry-specific use cases that highlight the outcomes achieved for their clients.

In a field of more than 200 global and local industry participants, including more than a dozen smaller companies that either are exploring the market or have recently entered it, Frost & Sullivan identified 16 companies as the market powerhouses for this Frost Radar™ analysis: Accenture, Automatic Data Processing (ADP), Cognizant, Concentrix, Conduent, EXL Service Holdings (EXL), Genpact, HCL Technologies, Hexaware, Infosys BPM, Sitel Group, Tata Consultancy Services (TCS), Tech Mahindra, Teleperformance, transcosmos, and Wipro.

Author: Sherrel Roche

The Strategic Imperative

The Strategic Imperative (continued)

The Growth Environment

The Growth Environment (continued)

The Growth Environment (continued)

Frost Radar™: Global Business Process Management Services Market

Frost Radar™: Competitive Environment

Frost Radar™: Competitive Environment (continued)

Frost Radar™: Competitive Environment (continued)

Accenture

Automatic Data Processing (ADP)

Cognizant

Concentrix

Conduent

EXL Service Holdings (EXL)

Genpact

HCL Technologies (HCL)

Hexaware

Infosys BPM

Sitel Group

Tata Consultancy Services (TCS)

Tech Mahindra

Teleperformance (TP)

transcosmos

Wipro

Strategic Insights

Significance of Being on the Frost Radar™

Frost Radar™ Empowers the CEO’s Growth Team

Frost Radar™ Empowers Investors

Frost Radar™ Empowers Customers

Frost Radar™ Empowers the Board of Directors

Frost Radar™: Benchmarking Future Growth Potential

Frost Radar™: Benchmarking Future Growth Potential

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Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform

Growth Index

Growth Index (GI) is a measure of a company’s growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and end-user focused sales and marketing strategies.

  • Market Share (previous 3 years)
    This is a comparison of a company’s market share relative to its competitors in a given market space for the previous 3 years.
  • Revenue Growth (previous 3 years)
    This is a look at a company’s revenue growth rate for the previous 3 years in the market/industry/category that forms the context for the given Frost Radar™.
  • Growth Pipeline
    This is an evaluation of the strength and leverage of a company’s growth pipeline system to continuously capture, analyze, and prioritize its universe of growth opportunities.
  • Vision and Strategy
    This is an assessment of how well a company’s growth strategy is aligned with its vision. Are the investments that a company is making in new products and markets consistent with the stated vision?
  • Sales and Marketing
    This is a measure of the effectiveness of a company’s sales and marketing efforts in helping it drive demand and achieve its growth objectives.

Innovation Index

Innovation Index (II) is a measure of a company’s ability to develop products/ services/ solutions (with a clear understanding of disruptive Mega Trends) that are globally applicable, are able to evolve and expand to serve multiple markets and are aligned to customers’ changing needs.

  • INNOVATION SCALABILITY
    This determines whether an organization’s innovations are globally scalable and applicable in both developing and mature markets, and also in adjacent and non-adjacent industry verticals.
  • RESEARCH AND DEVELOPMENT
    This is a measure of the efficacy of a company’s R&D strategy, as determined by the size of its R&D investment and how it feeds the innovation pipeline.
  • PRODUCT PORTFOLIO
    This is a measure of a company’s product portfolio, focusing on the relative contribution of new products to its annual revenue.
  • MEGATRENDS LEVERAGE
    This is an assessment of a company’s proactive leverage of evolving, long-term opportunities and new business models, as the foundation of its innovation pipeline.
  • CUSTOMER ALIGNMENT
    This evaluates the applicability of a company’s products/services/solutions to current and potential customers, as well as how its innovation strategy is influenced by evolving customer needs.

Significance of Being on the Frost Radar™

Companies plotted on the Frost RadarTM are the leaders in the industry for growth, innovation, or both. They are instrumental in advancing the industry into the future.

  • GROWTH POTENTIAL
    Your organization has significant future growth potential, which makes it a Company to Action.
  • BEST PRACTICES
    Your organization is well positioned to shape Growth Pipeline™ best practices in your industry.
  • COMPETITIVE INTENSITY
    Your organization is one of the key drivers of competitive intensity in the growth environment.
  • CUSTOMER VALUE
    Your organization has demonstrated the ability to significantly enhance its customer value proposition.
  • PARTNER POTENTIAL
    Your organization is top of mind for customers, investors, value chain partners, and future talent as a significant value provider.

Have questions about this research or need deeper insights?
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A tailored session with you where we identify the:
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  • Growth Opportunities
  • Best Practices
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Impacting your company's future growth potential.

The global business process management (BPM) services market is highly competitive and fragmented due to the influx of global and local IT services, BPM services, consulting services, contact center services, and digital solutions companies. Growth across the global BPM services market has accelerated competition and forced service providers to differentiate themselves. Service providers must continuously innovate and spend on next-generation technology research and development (R&D) to deliver on end-users’ changing expectations and demands. To be successful, service providers need to specialize in new technologies to create value for their clients and deliver on measurable business outcomes. Service providers must showcase their digital technology capabilities, value proposition, and industry-specific use cases that highlight the outcomes achieved for their clients. In a field of more than 200 global and local industry participants, including more than a dozen smaller companies that either are exploring the market or have recently entered it, Frost & Sullivan identified 16 companies as the market powerhouses for this Frost Radar™ analysis: Accenture, Automatic Data Processing (ADP), Cognizant, Concentrix, Conduent, EXL Service Holdings (EXL), Genpact, HCL Technologies, Hexaware, Infosys BPM, Sitel Group, Tata Consultancy Services (TCS), Tech Mahindra, Teleperformance, transcosmos, and Wipro. Author: Sherrel Roche
More Information
Deliverable Type Frost Radar
Author Sherrel Roche
Industries Information Technology
No Index No
Is Prebook No
Podcast No
WIP Number PD42-01-00-00-00

Frost Radar™: Global Business Process Management Services, 2022

Information TechnologyFrost Radar™: Global Business Process Management Services, 2022

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

RELEASE DATE
01-Nov-2022
REGION
North America
Deliverable Type
Frost Radar
Research Code: PD42-01-00-00-00
SKU: IT04606-NA-MR_27038
AvailableYesPDF Download
$4,950.00
In stock
SKU
IT04606-NA-MR_27038