Frost Radar™: Malaysian Last-Mile Logistics Market, 2020
Published on: 14-Aug-2020 | SKU: TP00203-AP-MR_24634

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As the shift from brick-and-mortar outlets to online retail continues, the challenge of managing last-mile logistics grows. Last-mile logistics is no longer just about transporting products to buyers but about fulfilling customer demand and experience. Customer behavior and expectations have changed over the last few years, challenging the way courier providers operate and relate to their customers.

Creating long-lasting, engaging relationships with customers, and addressing their nuanced demands, such as remote deliveries, return orders, failure to deliver due to customers, and payment options, are some of the challenges that carriers in this sector face. When addressed right, these challenges can help a carrier become a customer’s provider of choice in an already ultra-competitive industry.

Customer's delivery expectations have also changed over the years as Malaysia's leading online retail platforms, such as Lazada, Shopee, and Alibaba, have included transparency as part of the shopping experience. Traditional track-and-trace technologies are no longer sufficient to meet industry standards, as customers are demanding real-time last-mile visibility—from shipping fulfillment to location of drivers, and until the estimated time of arrival. Courier providers are adopting more smart technologies, such as GPS systems and postcode algorithms, which offer greater visibility over their operations, thereby increasing the efficiency of their delivery supply chain.

Service providers also need to find a balance and optimize resources, as existing delivery and processing capacity are stretched; spikes in parcel volume are becoming more frequent due to shorter intervals between sales seasons and holiday cycles. Carriers are, therefore, finding alternative methods such as outsourcing, automated delivery options, and retail partnership to increase their delivery touchpoints.

The Frost Radar™ reveals the market positioning of companies in the last-mile logistic market using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles of each of the companies on the Frost Radar™, based on their strengths and opportunities, and a small discussion on their positioning.

Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Industry leaders, predominantly in the Innovation index, are recognized as best practice recipients.

Strategic Imperative

Growth Environment

Frost Radar™: Malaysian Last-mile Logistics Market

Frost Radar™: Competitive Environment

City-Link Express

CJ Century Logistics

DHL eCommerce

GDEX

GrabExpress

J&T Express

Lalamove

Nationwide

Ninja Van

Pgeon

Pos Laju

SF Global Express

Skynet

ZeptoExpress

Strategic Insights

Significance of Being on the Frost Radar™

Frost Radar™ Empowers the CEO’s Growth Team

Frost Radar™ Empowers Investors

Frost Radar™ Empowers Customers

Frost Radar™ Empowers the Board of Directors

Frost Radar™: Benchmarking Future Growth Potential

Frost Radar™: Benchmarking Future Growth Potential

Frost Radar™: Benchmarking Future Growth Potential

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Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform

Growth Index

Growth Index (GI) is a measure of a company’s growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and end-user focused sales and marketing strategies.

  • Market Share (previous 3 years)
    This is a comparison of a company’s market share relative to its competitors in a given market space for the previous 3 years.
  • Revenue Growth (previous 3 years)
    This is a look at a company’s revenue growth rate for the previous 3 years in the market/industry/category that forms the context for the given Frost Radar™.
  • Growth Pipeline
    This is an evaluation of the strength and leverage of a company’s growth pipeline system to continuously capture, analyze, and prioritize its universe of growth opportunities.
  • Vision and Strategy
    This is an assessment of how well a company’s growth strategy is aligned with its vision. Are the investments that a company is making in new products and markets consistent with the stated vision?
  • Sales and Marketing
    This is a measure of the effectiveness of a company’s sales and marketing efforts in helping it drive demand and achieve its growth objectives.

Innovation Index

Innovation Index (II) is a measure of a company’s ability to develop products/ services/ solutions (with a clear understanding of disruptive Mega Trends) that are globally applicable, are able to evolve and expand to serve multiple markets and are aligned to customers’ changing needs.

  • INNOVATION SCALABILITY
    This determines whether an organization’s innovations are globally scalable and applicable in both developing and mature markets, and also in adjacent and non-adjacent industry verticals.
  • RESEARCH AND DEVELOPMENT
    This is a measure of the efficacy of a company’s R&D strategy, as determined by the size of its R&D investment and how it feeds the innovation pipeline.
  • PRODUCT PORTFOLIO
    This is a measure of a company’s product portfolio, focusing on the relative contribution of new products to its annual revenue.
  • MEGATRENDS LEVERAGE
    This is an assessment of a company’s proactive leverage of evolving, long-term opportunities and new business models, as the foundation of its innovation pipeline.
  • CUSTOMER ALIGNMENT
    This evaluates the applicability of a company’s products/services/solutions to current and potential customers, as well as how its innovation strategy is influenced by evolving customer needs.

Significance of Being on the Frost Radar™

Companies plotted on the Frost RadarTM are the leaders in the industry for growth, innovation, or both. They are instrumental in advancing the industry into the future.

  • GROWTH POTENTIAL
    Your organization has significant future growth potential, which makes it a Company to Action.
  • BEST PRACTICES
    Your organization is well positioned to shape Growth Pipeline™ best practices in your industry.
  • COMPETITIVE INTENSITY
    Your organization is one of the key drivers of competitive intensity in the growth environment.
  • CUSTOMER VALUE
    Your organization has demonstrated the ability to significantly enhance its customer value proposition.
  • PARTNER POTENTIAL
    Your organization is top of mind for customers, investors, value chain partners, and future talent as a significant value provider.

Have questions about this research or need deeper insights?
Speak directly with our analytics experts for tailored recommendations.
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A tailored session with you where we identify the:
  • Strategic Imperatives
  • Growth Opportunities
  • Best Practices
  • Companies to Action

Impacting your company's future growth potential.

As the shift from brick-and-mortar outlets to online retail continues, the challenge of managing last-mile logistics grows. Last-mile logistics is no longer just about transporting products to buyers but about fulfilling customer demand and experience. Customer behavior and expectations have changed over the last few years, challenging the way courier providers operate and relate to their customers. Creating long-lasting, engaging relationships with customers, and addressing their nuanced demands, such as remote deliveries, return orders, failure to deliver due to customers, and payment options, are some of the challenges that carriers in this sector face. When addressed right, these challenges can help a carrier become a customer’s provider of choice in an already ultra-competitive industry. Customer's delivery expectations have also changed over the years as Malaysia's leading online retail platforms, such as Lazada, Shopee, and Alibaba, have included transparency as part of the shopping experience. Traditional track-and-trace technologies are no longer sufficient to meet industry standards, as customers are demanding real-time last-mile visibility—from shipping fulfillment to location of drivers, and until the estimated time of arrival. Courier providers are adopting more smart technologies, such as GPS systems and postcode algorithms, which offer greater visibility over their operations, thereby increasing the efficiency of their delivery supply chain. Service providers also need to find a balance and optimize resources, as existing delivery and processing capacity are stretched; spikes in parcel volume are becoming more frequent due to shorter intervals between sales seasons and holiday cycles. Carriers are, therefore, finding alternative methods such as outsourcing, automated delivery options, and retail partnership to increase their delivery touchpoints. The Frost Radar™ reveals the market positioning of companies in the last-mile logistic market using their Growth and Innovation scores as highlighted in the Frost Radar™ methodology. The document presents competitive profiles of each of the companies on the Frost Radar™, based on their strengths and opportunities, and a small discussion on their positioning. Frost & Sullivan analyzes hundreds of companies in the industry and benchmarks them across 10 criteria on the Frost Radar™, where the leading companies in the industry are then positioned. Industry leaders, predominantly in the Innovation index, are recognized as best practice recipients.
More Information
Deliverable Type Frost Radar
No Index No
Podcast No
Author Aliaa Mohd Nor
Industries Transportation and Logistics
WIP Number PAF2-01-00-00-00
Is Prebook No
GPS Codes 9800-A6,9B01-A6,9674-A6,9694,9AF6-A6

Frost Radar™: Malaysian Last-Mile Logistics Market, 2020

Transportation and LogisticsFrost Radar™: Malaysian Last-Mile Logistics Market, 2020

Benchmarking Future Growth Potential

RELEASE DATE
14-Aug-2020
REGION
Asia Pacific
Deliverable Type
Frost Radar
Research Code: PAF2-01-00-00-00
SKU: TP00203-AP-MR_24634
AvailableYesPDF Download
$4,950.00
In stock
SKU
TP00203-AP-MR_24634