This market analysis research provides market sizing and forecasts for premises-based contact centre systems at a global level. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segment and region. The study also provides global market shares for each of the product segments, and the total market.
Market Analysis
- Global Contact Center Systems Market
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This market analysis research provides market sizing and forecasts for premises-based contact centre systems at a global level. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segment and region. The study also provides global market shares for each of the product segments, and the total market.
| Deliverable Type | Market Research |
|---|---|
| No Index | Yes |
| Podcast | No |
| Author | Ashwin Iyer |
| Industries | Information Technology |
| WIP Number | ND82-01-00-00-00 |
| Is Prebook | No |
Global RollupContact Center Systems Markets
Global RollupContact Center Systems Markets
Analytics Leads the Way for Growth in a Mature Market
RELEASE DATE
19-Dec-2013
19-Dec-2013
REGION
Global
Global
Deliverable Type
Market Research
Market Research
Research Code: ND82-01-00-00-00
SKU: IT00716-GL-MR_01973
$10,000.00
In stock
SKU
IT00716-GL-MR_01973