Industries

This OSS InSight, the most recent offered with the Frost & Sullivan OSS Market Service, discusses the role of OSS systems in network outage situations.

OXCs are positioned to become a dominant and critical network element for core long haul and metro networks. This report identifies eight distinct types of OXCs and discusses which design strategies network operators will purchase and which they will not as the market grows from $300 million in 2001 to $6 billion in 2006. Market drivers and restra...

This report is an update on the European market for VoIP gateways. The analysis is based on the format used for our quarterly world updates. Total shipments of VoIP gateway ports for the year 2001 are reported as well as revenues for the European market. Forecasts are presented for the period 2000-2006, both overall and for the Carrier and Enterpri...

This study takes an in-depth look at both the long haul and metro wavelength services markets, with some consideration given to regional optical wave providers. Drivers and restraints are explained, and strategic recommendations are offered for customers. Market sizing information is provided through 2007.

This study discusses a wide range of enhanced services and value-added applications including Internet call waiting and virtual voicemail, IP-based residential call management services (call waiting, caller ID, call forwarding, etc.), IP audioconferencing, IP videoconferencing, voice Web and voice portal services and IP Centrex services. The study ...

With increased competition in the toll-free services market, providers are looking to differentiate their product offerings to generate revenues and develop alternatives to combat lowering profit margins. The toll-free services market is maturing at a stage where enhancements and new product innovations are required to remain competitive and incre...

This InSight identifies the issues and opportunities for implementing IP solutions into the contact center. The trends and factors supporting the use of IP are analyzed, as well as the restraints that hold back adoption by contact centers. Three case studies are presented to illustrate how IP is being deployed today in contact centers. Overall conc...