Industries

In this research service, Frost & Sullivan has evaluated the current state of Software as a Service market and factors that will drive and restrain its growth in the future. Apart from market drivers and restraints, the study also includes market size, revenue forecasts, key trends across various verticals and horizontals in the SaaS arena. This re...

This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. It also provides market size, market share, forecasts and breakdown of the North American contact center outsourcing market by vendor tiers and market share for major market participants. Tier I vendors are profiled along wi...

This research service evaluates the recent trends and emerging developments pertaining to steganography. The research also offers an analysis of drivers, challenges, key applications, security best practices, future trends and recent innovations relevant to steganography.

The market for hosted services in contact centers has been growing quickly in recent years. The recession has had a positive impact on growth in this sector, causing some businesses to shift from premises-based systems to hosted services, responding to limitations in their capital expenditure budgets. This research study looks at market trends, dri...

This research service looks at market trends, drivers, and restraints for the EMEA contact centre outsourcing market. It also provides market size, market segmentation, revenue forecasts, outsourced seats breakdown by country/region, and market share by major market participants. The EMEA regional breakdown includes UK, Germany, France, Spain, Ital...

The Frost & Sullivan North American managed security service providers market study analyzes the growth drivers and restraints, pricing, distribution, technology, legislation, demand and geographical trends to forecast regional and market segment growth. The market is segmented into the following categories:  CPE or managed/monitoring based serv...

Agent Performance Optimization (APO) is a set of contact center applications that seek to increase agent effectiveness, reduce workforce costs and improve service levels. This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on quality monit...

Most of the major factors driving adoption of the Cloud Computing concept by companies in Colombia are the same ones that boost more mature markets such as the USA and Western Europe. Fortunately for the Latin American and Caribbean region, countries such as Brazil, Colombia and Chile were not so effected by the economic crisis as some other econom...

This study examines the mergers and acquisitions that have taken place in the recent past, in the smart cards industry. The top competitors' positioning and strategy in the market have been examined in good detail. Base year 2009.