Industries

This report analyzes CRM from the contact center perspective. CRM front-end and CTI software are traditional contact center technologies. A discussion on analytics was added since it impacts CRM strategies deployed at the enterprise level.

This report will analyze the U.S. Internet protocol virtual private network (IP VPN) hardware and software gateway markets. There are many varying market definitions of exactly what a VPN is. For the purposes of this report, the acronym VPN will refer to IP VPNs which create encrypted tunnels of communication through the Internet by using combina...

2000 Base year: An indepth analysis of the biometric-smart cards market including corporate profiles, forecasts of the biometrics-smart cards market to 2004 and market share analysis.

This report will analyze the U.S. Commercial Firewall hardware and software markets. Frost & Sullivan has segmented the hardware market into four classes of products. The first class will be small office/home office (SOHO) grade products as defined by products listing for less than $1,000.00. Further segmentation will include small and medium en...

This report will analyze the U.S. Internet protocol virtual private network (IP VPN) hardware and software gateway markets. For the purposes of this report, the acronym VPN will refer to IP VPNs which create encrypted tunnels of communication through the Internet by using combinations of hardware and software at each endpoint. IPSec has emerged a...

This research and its sister research (report B078) backs up the assertions made above with evidence from many market participants. It provides market size, growth and share information based on primary research with a wide range of vendors and channel partners. With current market sizes and forecasts of geographic markets are given, this research ...

2001 Base year: An indepth analysis of the smart cards market including forecasts of the smart cards market to 2004 and smart cards market share analysis.

This report will analyze the US endpoint security market. The endpoint security market refers to firewalls and intrusion detection systems designed for and running on individual PCs. Endpoint security products can function as independent point products, or as part of a centrally managed solution. The market will be segmented into 4 sections: co...