Industries

This analysis covers the U.S. market for private line and SONET services for the period 2013 to 2020. The analysis in the study is segmented by retail (sales to enterprises) versus wholesale (sales to service providers) revenues, which is further segmented by metro versus long-haul segments.

This market analysis study provides market sizing and forecasts for the European contact center outsourcing (BPO) market. European market revenue represents outsourcer revenues associated with customer interactions that originate in Europe, regardless of fulfillment model. The study provides breakdown and forecasts by fulfillment platform, industry...

25 Jun 2015  |  Asia Pacific  |  Market Research

Asia-Pacific Advanced Persistent Threat (APT) Solutions Market

The Fight Against Zero-day Attacks is Driving Adoption in Critical Industries

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This study analyzes the advanced persistent threat (APT) solutions market in Asia-Pacific and addresses the security technologies used to mitigate advanced malware exploiting zero-day vulnerabilities in an operating system or application. The market is in the nascent growth stage and is highly fragmented, with many vendors offering various solution...

Airports are subjected to various threats that include vandalism, arson, robbery, cyber-crime, fraud and many more. Terrorist attack is the most critical threat in public view. But for an airport operator all the threats are viewed with equal importance. The research service covers technologies enabling airport security. It is captured from differe...

Sensing technologies are increasingly impacting consumer electronics, driven by the increasing trend toward connectivity among individuals and devices. This phenomenon is contributing to a proliferation of information enabled by less expensive, low-power, smaller, more ubiquitous sensors that can be embedded in a plethora of devices or applications...

Frost & Sullivan discusses the real benefits provided by customer experience management (CXM) solutions, illustrating the 9 hottest trends characterising the CXM space in 2015 and offering advice to end users and vendors on how to procure and promote CXM solutions. Vendors claiming to offer CXM solutions cluster into 1 of 5 groups depending on the ...

The contact center outsourcing services Market in Latin America exhibited mild growth, mostly driven by good performances in Central America and the Caribbean, Peru, and Colombia. Both domestic and the offshoring businesses have driven this performance, although this segment experienced the highest growth rates. The United States consolidated as th...

This market insight identifies the current state of the market in terms of opportunities for service providers over the next 5 years. It also highlights the leading trends characterizing the data center and cloud computing market that are expected to remain dominant over the next 5 years. Key recommendations are provided for service providers to ta...

To be successfully employed in a contact centre in South Africa, an individual is expected to have a good command of the English language as well as advanced numeracy, technology, and customer service skills. However, skill shortages are a major challenge in the South African contact centre market. Also, a recent change in the requirements to recei...