1. 29 Jul 2015  |  Asia Pacific  |  Market Research

    Malaysian Banking Services Customer Experience Management

    Benchmarking the Industry Excellence in Delivering Superior Customer Experience

    In this first Customer Experience Management report for Malaysias Retail Banking industry, Frost & Sullivan explores the relationship of the experiences provided by banks for its customers. We look at the critical factors that influence customer behaviours throughout the three phases (pre-purchase, purchase and post-purchase) of their journey, thr...

    $3,950.00
  2. 31 Jul 2015  |  Global  |  Market Research

    GIL 100 Sales and Investment Attractiveness IndexInformation & Communication Technologies

    Country Attractiveness for ICT

    Where should one invest or sell in the aftermath of the financial crisis of 2008 and the on-going European debt crisis? While wealthy countries have experienced slow growth rates, emerging markets have shown resilience. To increase profitability, new markets should increase sales or seek opportunities to invest. Emerging markets will do both. The ...

    $1,500.00
  3. 12 Aug 2015  |  North America  |  Market Research

    Car as a Doctor—Automotive Industry Embracing In-car Health Monitoring and Wellbeing

    Volume-driving OEMs Leading the First Wave of Proliferation

    This insight analyzes and provides forecasts for health, wellness, and wellbeing (HWW) features in the automotive industry. It identifies strategies and opportunities for growth, determines the influence of technology, and identifies the stakeholders in the ecosystem. It offers a comparative analysis of key global original equipment manufacturers' ...

    $2,500.00
  4. 12 Aug 2015  |  North America  |  Market Research

    Enhancing Customer Relationship Management (CRM) for Small Midsized Businesses (SMB)

    Smart CRM Strategies, Tactics, and Solutions for SMB Growth

    Small midsized businesses (SMBs) become successful by addressing customers needs. Customer relationship management (CRM) software has become critical to SMBs by automating their ability to identify profitable sales opportunities and to develop customer loyalty and lifetime value, including social media referrals. But there are business, economic, ...

    $1,500.00
  5. 13 Aug 2015  |  North America  |  Market Research

    North America Contact Center Systems Market

    Analytics the Only Bright Spot in a Declining On-Premises Market

    This market analysis research provides market sizing and forecasts for premises-based contact center systems in North America. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segmen...

    $4,950.00
  6. 18 Aug 2015  |  Global  |  Technology Research

    Technology Advances Empowering Microgrids (Technical Insights)

    Advanced Technologies Enabling A New Era of Power Generation and Energy Storage

    The consumers, particularly power guzzlers, are expecting the delivery of quality power with improved system efficiency. The recent blackouts have driven concerns regarding the reliability of the existing grid and power hierarchy. A number of technologies have evolved, thanks to huge investments in the fields of energy efficiency, control systems, ...

    $4,950.00
  7. 26 Aug 2015  |  North America  |  Market Research

    Analysis of the Global Next Generation Firewall and Unified Threat Management Market

    Demand for Advanced Security Drives Market Growth

    NGFW and UTM solutions provide essential control and inspection of inter-network communications at important network boundaries. Vendors are continually adding cutting-edge security technologies to address rapidly changing threats and emerging technologies that increase risk in organizations of all sizes. Demand for NGFW and UTM capabilities shows ...

    $4,950.00
  8. 04 Sep 2015  |  North America  |  Strategic Forecasting

    Amazon Web Services (AWS) Goes Hybrid

     

    In this SPIE, we consider AWSs definition of hybrid cloud compared to other industry definitions. We review AWS hybrid architectures and common use cases. Finally, we review several AWS software features that are available for use on-premises or on the Amazon Elastic Compute Cloud (EC2) service.

    $2,450.00
  9. 07 Sep 2015  |  Asia Pacific  |  Market Research

    Internet of Things

    Opportunities and Insights for Communication Service Providers in Malaysia

    The Asia-Pacific ICT sector is getting increasingly mature. Revenue growth from traditional ICT sectors is projected to be flat and participants can no longer rely on their core areas to increase shareholders' value. Hence, there is a need for new sources of revenue to stay relevant. IoT offers opportunities for ICT companies to transform industrie...

    $1,500.00
  10. 18 Sep 2015  |  North America  |  Market Research

    Nearshore is All Grown Up

    Hot BPO Delivery Locations

    Frost & Sullivan believes that there is an increased acceptance and trust in utilizing nearshore outsourcing locations for customer care. Service providers claim that companies can reduce their operating expenses by 30-40% by considering nearshore delivery options. Popular site locations for the North American call volumes include Central America, ...

    $1,500.00