Industries

This research study looks at market trends, drivers, and restraints for the North American ACD systems market. It also provides market size, market share, forecasts and breakdown of the North American ACD systems market by size of contact center and vertical market. Vendor solution offerings and strategies are analyzed in a competitive framework an...

This research study looks at market trends, drivers, and restraints for the North American IP Contact Center market. It also provides market size, TDM versus IP forecasts and breakdown of the market by size of contact center. Vendor solution offerings and strategies are analyzed in a competitive framework and strategic considerations for market pen...

This end-user survey shows current adoption statistics of technologies used in multi-channel contact centers. Investment plans in multi-channel contact technologies for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.

This study discusses market and technology trends and provides market sizing, market shares and forecasts for premise-based and hosted applications serving the North American Outbound Dialing market. Among the types of outbound (telephony) contact methods are predictive, preview, and power dialing. This research study provides vendors with valuable...

This research study looks at market trends, drivers, and restraints for the North American hosted contact center market. It also provides market size, market share, forecasts, pricing analysis, and market breakdown by deployment size. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market pene...

This research service provides a market intelligence outlook on the total smart card market, its main application segments, market and technology trends in Latin America. It covers the following main application markets in the region: SIM, banking and payment, government (ID’s and others), transport and access control.

This research service looks at market trends, drivers, and restraints for the North American agent performance optimization (APO) market, with particular emphasis on Quality Monitoring and Workforce Management applications. It also provides market size, market share, forecasts and breakdown by size of contact center and vertical market. Vendor solu...

The IT infrastructure outsourcing services markets in Latin America vary from one country to another. Providers are required to comprehend these differences to succeed in this competitive landscape and to meet the demand. From basic data center services to complex projects of disaster recovery and business continuity, IT infrastructure service pro...