Industries

This report consists of two components: Part 1 focuses on the definition of Cross-Industry 2.0, the new business models involved, the continued demands from customer life-changing services, and how cloud-based capabilities fit into the big picture defined by the converging IT, telecommunications, advertising, content, and application marketplace. ...

This strategic analysis is part of Frost & Sullivans continued coverage of the contact center marketplace. The scope of this research study includes traditional IVR systems and enterprise voice portals. This research service focuses on premise based (CPE) IVR systems. Within this analysis, Frost & Sullivan has identified challenges, drivers and tr...

Most of the major factors driving adoption of the Cloud Computing concept by companies in Mexico are the same ones that boost more mature markets such as the USA and Western Europe. Fortunately for the Latin American and Caribbean region, countries such as Brazil, Colombia and Chile were not so effected by the economic crisis as some other economie...

This research service covers the state of the North American contact center systems market. Market segments covered include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and restraints for gr...

This research service covers the state of the North American hosted contact center market. Market segments covered include hosted IVR, hosted ACD, hosted chat, hosted outbound customer contact, and hosted agent performance optimization (APO) applications. The study discusses market trends, drivers and restraints, demand and supply, and strategic co...

This study covers the state of the North American Managed Security Service Provider market. It examines drivers and restraints for growth, pricing, distribution, demand, and geographical trends. Additionally, there is an in-depth analysis of the competitive situation, including vendors' market shares, along with detailed profiles of the key vendors...

This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. Contact center services provided by outsourcers include customer service, tech support/help-desk, sales, collections, and other BPO services. This study provides market size, revenue forecasts and breakdown of the market by ...

This report looks at the billing interconnect & financial settlements market along with the evolving content partner management sector. Interconnect & settlements and partner management is the fourth of four major functional domains that define end-to-end billing for the CSP marketplace. This report provides a five-year market forecast and market s...

Information and Communication Technology Spending Decision Support Database provides an overview of the growth trends in the ICT, IT and Telecom Spending across.