Industries

This study covers market and technology trends and provides market sizing and forecasts for the World Outbound Dialing market. Among the types of outbound (telephony) contact methods are predictive, preview, power dialing. Contact centers are feverishly attempting to maximize their effectiveness to serve customers on inbound and permission-based, o...

This research study looks at market trends, drivers, and restraints for the North American ACD systems market. It also provides market size, market share, forecasts and breakdown of the North American ACD systems market by size of contact center and vertical market. Vendor solution offerings and strategies are analyzed in a competitive framework an...

This research addresses the World SSL VPN Products Market. Specifically included in this research are firms that provide products which reside at a network's perimeter, providing various levels of access to applications and data that resides inside the network by terminating SSL connections from authenticated users . This research will be limited ...

This research study looks at market trends, drivers, and restraints for the North American IP Contact Center market. It also provides market size, TDM versus IP forecasts and breakdown of the market by size of contact center. Vendor solution offerings and strategies are analyzed in a competitive framework and strategic considerations for market pen...

These are awards derived from Frost & Sullivan's research on the World SSL VPN Products Market. Specifically included in this research are firms that provide products which reside at a network's perimeter, providing various levels of access to applications and data that resides inside the network by terminating SSL connections from authenticated u...

This end-user survey shows current adoption statistics of technologies used in multi-channel contact centers. Investment plans in multi-channel contact technologies for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.

This research service provides an in-depth look at the smart card market at a global level, breaking down into four geographic regions, EMEA, APAC, North America and Latin America. All regions provide forecast figures, drivers and restraints.

Frost & Sullivan analyses the current state of the European customer premise equipment (CPE) managed security services (MSS) market, looking at drivers and restraints for growth, pricing, distribution, technology, legislation and demand trends. Following form those, market growth is forecasted. In addition, an in-depth analysis of the competitive s...