Industries

The overall research objective is to measure the current use and future decision making behavior toward customer contact solutions primarily in the United States with a small sample from other regions. The technologies we covered include: customer journey analytics, elearning, quality monitoring, social media analytics, speech analytics, unified ag...

As technology adoption has skyrocketed, it has vastly changed the way that consumers engage with businesses across the industries, but never more than in the retail sector. Online shopping, web portals for deals and discounts, review sites allowing consumers to review, compare, praise and complain, and mobile loyalty apps are just a few of the chan...

17 Jan 2020  |  North America  |  Market Research

How Blockchain is Transforming the Financial Services Industry

Current Use Cases Propelling Growth Opportunities in Trade Finance, KYC/AML, and Cross-Border Payments

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Blockchain has begun to come into its own in 2019. In this study, we provide use cases and growth opportunities in 3 sectors: global payments, trade finance, and KYC/AML. These are 3 of the areas where Blockchain has been tested and leveraged with key use cases emerging in financial services; in particular, cross-border payments, and digital identi...

As video-based content services are now big business, with real revenue behind them, cloud-based ecosystems are now the difference between success and failure. Content owners can no longer afford to rely on self-hosted solutions that are more costly, harder to upgrade, and can't be scaled on-demand. Cloud services are opening new doors via platform...

Disney Streaming Services knows what needs to be fixed and what it needs to do to improve the user experience. Disney should resolve all of these issues sooner than later and the next major build and release of Disney+ should include all kinds of new features and improvements. While Disney Streaming Services has been working on the Disney+ platform...

To use a multi-CDN strategy, customers need an efficient way to route their site’s traffic to different CDN providers. The three routing methods that seem to be the most prevalent among recent multi-CDN survey respondents are Manifest, Player, and DNS approaches. For all of these methods, it’s important to implement business logic that defines ...

The pay TV market has been in a state of disruption for the past few years. With many of these content services starting to mature, the streaming media market is about to evolve again, causing confusion for consumers. Many of these services started out pitching one main value proposition – being low cost. But now, with nearly every major streamin...

For customers looking for cheap video storage in the cloud, Amazon and Google offer some of the lowest prices. But for content owners that use Google and Amazon’s storage as origin, and then have another third-party CDN pull from it, their customers get hit with egress charges that in many cases no longer make Amazon and Google the cheapest for s...

Multi-CDN strategies are quickly becoming a topic of interest for organizations in a wide range of industries. There are clear, tangible business benefits to deploying multi-CDNs around improving the user experience and controlling costs. And although some respondents hold the perception that operating multi-CDNs can be complex, companies are dispe...