Industries

The global SD-WAN vendor market is large and growing, with market revenue expected to exceed $3.61 billion in 2022 at year-over-year growth of 48.3%. The market is forecast to grow at a compound annual growth rate of 25.8% from 2022 to 2027. Growth will be mainly driven by accelerated digital transformation, more complex network environments, and m...

The sophistication of cyberattacks on web applications and business-critical infrastructure is increasing with the rise in distributed denial-of-service (DDoS) attacks, new common vulnerabilities and exposures (CVEs), and zero-day vulnerabilities (e.g., log4j and spring4shell). The growth of credential stuffing attacks from sophisticated botnets is...

The contact center industry benefitted greatly from COVID-19 pandemic market dynamics, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared, and 2023 is the aftermath of that shift. Greater macroeconomic factors loom large over this...

Businesses want collaborative customer relationship management (CRM) software that unifies all resources related to a particular deal and customer, eliminating siloes between different customer-facing teams and departments. Most CRM vendors already offer solutions with collaboration features that can integrate with contact center applications, but ...

The term metaverse has become a buzzword in the last two years, getting even more popular after Facebook announced its rebranding as Meta, which signaled the company’s embrace of future technology rooted in the metaverse. Broadly speaking, metaverse refers to a network of 3-D virtual environments where humans are represented by avatars used to co...

About 87% of enterprises believe that artificial intelligence (AI) and machine learning (ML) are important in achieving business goals centered around growing revenue, increasing operational efficiency, and boosting customer experience. However, where are global organizations in this journey and what are their adoption drivers and restraints This F...

AI holds the potential to deliver significant benefits to economies and societies—from enabling new business models and driving operational efficiencies to providing accurate predictive outcomes. As AI technology implementation shifts gears—from the proof-of-concept stage to enterprise deployment—failing to implement an enterprise-wide AI str...

Organizations are increasingly adopting hybrid and multicloud environments to leverage their advantages and deal with the socioeconomic changes of the COVID-19 pandemic and the subsequent acceleration of digital transformation. The global lack of security experts, the sophistication of threats, and the complexity of security solutions make it chall...

The banking and financial services industry is increasingly focused on reducing cost and increasing efficiency and profitability. This Internet of things (IoT) start-up tracker helps participants in the digital banking and financial services ecosystem identify solution providers with offerings that address industry challenges. The start-up tracker ...