Industries

Japan contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Contact ce...

The ANZ contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. Contact ...

This study examines the hosted/cloud contact center solutions market in the Asia-Pacific region. The hosted/cloud contact center market is comprised of full-suite hosted Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Chat, Outbound, and Agent Performance Optimization (APO) applications. The study analyzes the total market size...

The South Korea contact center market continues to shift from systems to cloud solutions. Along with the on-premise contact center systems, a number of organizations are looking to upgrade their contact center infrastructure to the cloud to explore new features, better flexibility and scalability, and easy integration of multiple digital channels. ...

18 Feb 2021  |  North America  |  Market Research

Geopolitical Chaos Will Continue to Shape Naval Command and Control Systems

Strategic Partnerships are Essential to Make Inroads into Modernisation and Replacement Programmes

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A command and control (C2) system provides information to aid and implement the decision-making process, generating meaningful outputs in order to meet operational requirements and mission objectives. A sensor package may identify a threat that will then be relayed to the C2 system, which will also take into account environmental data from other sy...

18 Feb 2021  |  Europe  |  Customer Research

Communications and Collaboration Investment Priorities

IT/Telecom Buyers’ Perspective

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Key Benefits

This study provides the data collected through an online survey of 1,129 IT and telecom decision makers across customer size segments, industries and world regions. The survey was conducted in November-December 2020. Respondents were qualified as follows: • IT/telecom decision maker in organizations with 10+ employees • Having knowledge on comm...

19 Feb 2021  |  North America  |  Market Research

Regulatory and Infrastructure Reforms in India and China Catalyzing the Asian Specialty Generics Market

High Unmet Needs in Niche Oncology Indications will Drive Future Growth Potential

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Frost & Sullivans Transformational Health team provides critical insights into the Asian specialty generics market with this research service, highlighting growth opportunities, selected countries biopharmaceutical environment, and significant R&D, regulatory, and infrastructure reforms influencing its growth. The report examines similarities and c...

19 Feb 2021  |  Europe  |  Market Research

Adaptation of Adjacent Retail Initiatives Driving Automotive Retail Digitalization

Future Growth Potential via Customer Engagement and Digital Tools Creates Growth Opportunities

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Key Issues Addressed

The COVID-19 pandemic shows the automotive retail industrys dependence on physical stores. While these physical stores are expected to continue being relevant in the future, the pandemic has brought digital tools role in customer engagement to the forefront. Every automotive retail stakeholder can transform its customers' appeal by embracing digit...

22 Feb 2021  |  South Asia, Middle East & North Africa  |  Market Research

Profiles of Key Electric Vehicle (EV) Manufacturers Making an Impact on the Indian Market

The Two-wheeler Segment is Witnessing the Emergence of a Number of Start-ups, which is Driving Competition and Advancements in Technology

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Key Issues Addressed

The automotive industry is rapidly evolving in terms of technology and its ability to tackle environmental issues. Electric vehicles (EVs) have been introduced as a clean energy initiative as they offer low or zero emissions and have come a long way to become an integral part of OEMs business strategies. Automakers are creating separate EV business...