Industries

The aim of this study is to research, analyze, and forecast the usage-based insurance (UBI) market for the European automotive industry. Currently, the specific focus is on understanding driving behavior and offers made by insurance companies. In some cases, a two-tier discount structure is present in which the first level is based on mileage and t...

Leveraging on the middle-class populations growing demand for non-invasive surgery and their inclination to spend out of pocket on expensive medical devices required for arthroscopic surgeries, the Health Ministry plans to support the production of local, high quality devices through Healthcare 2020, a long-term plan that encourages innovation and...

The Western European used truck market has steadily improved over the past few years and has achieved stronger valuation. Many external factors have positively contributed to market growth, including the enahnced government emission regulations and the aging truck parc. However, the recent economic trend, along with the approaching peak equipment r...

The aim of this research service is to provide a strategic overview of the global luxury vehicle market. Luxury automotive OEMs must evolve and adapt to emerging Mega Trends of urbanization, demographic and social preference changes, and technology and electric mobility. The study introduces new market segments that have developed to meet changing ...

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

The overall research objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. About 37% of contact center organizations in Europe use a hosted/cloud contact center solution, which is expected to reach 86% by 2016. While small and medium contact centers...

This study provides data for the Western European in vitro diagnostics (IVD) market. Haematology, haemostasis, urinalysis, microbiology, clinical chemistry, point-of-care testing, molecular diagnostics, tissue diagnostics, self-monitoring blood glucose and immunochemistry are the segments within this market. Market revenues have been included in th...

Online parts sales are expected to more than quadruple over the next 5 to 7 years as eRetailers refine their business models for delivering products to vehicle owners and service professionals in the automotive aftermarket. For now, tyre manufacturers are driving the migration to online sales channels as parts and service providers determine which ...