Industries

The main objective of this research service was to investigate the current use and future adaptation of cloud solutions in North American contact centers. Currently, about 50% of the contact centers in North America use hosted or cloud solutions, and that percentage is expected to reach more than 90% by 2016. Although small and medium contact cente...

This research service analyzes and provides forecasts of the US hematology diagnostics market from 2012 to 2017. The market is broadly classified into 2 major segments: analyzers and reagents. The US hematology market was sized using a bottom-up revenue model developed from the actual installed base of hematology analyzers in US laboratories, the d...

The main objective of this research service was to investigate the current and future integration of customer interactions in the North American contact centers. Currently, one-third of the contact centers have been fully integrated to deliver seamless and consistent customer experiences across channels. By 2016, 54% expect to be fully integrated. ...

There is a tremendous capacity for innovation and creativity within any organization. However, most organizations lack the strategy and the tools necessary to effectively sort through the innovative ideas generated by the general worker population. USAA, a member-owned financial services firm, recognizes that any time the organization can reduce c...

Threat actors use DDoS attacks to block access to targeted websites for legitimate users. These attacks are becoming increasingly disruptive, frequent, and sophisticated. As a result, businesses require purpose-built solutions to detect and block the full array of DDoS attacks. Demand for DDoS mitigation solutions is growing, but the market faces a...

This report provides an analysis of the market for the North American managed security services market. These network security services include some degree of proactive monitoring of the customers security environment, and may encompass protection against denial of service attacks, email viruses/worms, spam, and other various cyber maladies. This ...

This study covers the state of the global omega-3 ingredients market in terms of market size, growth, competitive environment, and the key challenges facing omega-3 ingredient suppliers in 2012 and 2013. Microalgae-based omega-3 ingredients are also examined in depth, and the market growth for each segment is forecasted. The base year is 2012 with ...

This research service identifies the major industry drivers, restraints, regional trends, technology trends, and regulatory trends in the road-marking and traffic paints and coatings market in North America and Europe. The study provides an in-depth analysis of the performance-based markings and paint-based marking products. It further drills deepe...

This study explores the 2 broad segments of the global endoscopy devices market, namely applications (scopes) and solution components. An in-depth analysis of products/services, applications, and technologies available to end users is provided. The key topics covered include innovations and developments occurring within the endoscopy devices market...