Industries

The 2009 Annual CEO Survey on Growth Perspective Study measured what strategies CEOs around the globe use to grow their organizations. Specifically, we investigated the following: 1. CEOs' Growth Objectives 2. CEOs Growth Strategy Assessment Furthermore, this research also measured the use of media as an information source among leading exec...

The U.S. mobile penetration levels are at the 90 percent mark. An increasing number of mobile subscribers are using various content services and applications on their devices, which opens up newer avenues for mobile advertising. Penetration of next-generation mobile handheld devices such as Smartphones and tablet PCs have opened up newer possibilit...

This study provides a comprehensive perspective on the North American VoIP access and SIP trunking services markets. It discusses market drivers, restraints, and trends. It also provides vendor profiles and a competitive analysis. Forecasts are available in terms of users and revenues with breakdowns by trunking versus line-side implementations and...

The editors of Lab Manager Magazine and Frost & Sullivan recently conducted a survey to better understand the sequencing end-user base. A total of 79 Lab Manager Magazine readers qualified for the survey as current or future users of sequencing technology, representing research and clinical laboratories, core facilities, sequencing services provide...

In this customer research service, Frost & Sullivan measures consumer airline usage in order to define segments and profiles of air traveler types. The aim is to understand user knowledge of frequent flyer programs as well as satisfaction rates with current airline programs. The research also explores airport accessibility and the main methods of t...

The primary aim of this research is to gauge the use trends of social networking within a business context, specifically related to internal communications. The study covers drivers for social media use, prevalence of engagement, and management tool use as well as factors used to determine social media. About 60% of companies use social media for i...

The primary aim of this research service is to gauge the use trends of social networking within a business context, specifically related to external communications. The study analyzes how social media is used to drive external client relations, measures the prevalence of social media engagement tool use, evaluates social media engagement tools, and...

The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...