Industries

This study maps the customer behaviour and expectations from CRM solution implemented in Malaysian enterprises. Further the study also assesses the most suitable vendor fulfilling customer criteria and challenges, alongwith a top of the mind vendor analysis in Malaysia CRM market.

This study analyzes and forecasts the Enterprise Content Management (ECM) software market in the Philippines during 2005. It discusses the key market drivers and restraints, and their impact on ECM software market in the Philippines. It provides revenue analysis by verticals and market segments, and also examines the competitive structure, and mark...

This research service consists of the Asia Pacific market chapter and 10 individual country chapters that provides an in-depth study of the drivers and restraints, as well as the influences of various industry players on the Premium Content market in Asia Pacific. The study outlines the most popular premium content segments and provides indicators ...

This research service presents the key findings of end users research conducted in 2007 for the Australian Wound Care Management Market. It provides insights of end-users preferred products and brands for different types of wound care. End -users' perceived product benefits and satisfaction towards products used were included. It also discussed the...

This research service benchmarks, discusses and analyzes the Logistics Industry in detail. All market dynamics, trends and metrics are discussed in the individual segments respectively.

The research measures APAC consumers brand awareness, brand perceptions, current brand ownership, and features deemed important in air purifier products. This research surveyed air purifier owners/consumers within Australia, Indonesia, Japan, Malaysia, Singapore, South Korea and Thailand.

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Asia-Pacific, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Custom...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...