Artificial Intelligence - AI

The APAC network security (NWS) market saw a healthy YoY growth of 16.7% in H2 2020. Network firewall segment will continue to be the driving force of the overall NWS market. Stronger demand for secure SD-WAN and secure cloud edge services solutions is a new driving force that ensures greater adoption of edge security solutions, centered by firewa...

25 May 2021  |  North America  |  Frost Radar

Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

02 Jun 2021  |  Global  |  Market Research

Global Growth Opportunities in Talent Management Due to Increasing Uptake of Artificial Intelligence

Innovation Culture is on the Rise Because of Increasing AI Adoption in HR Software Solutions, Thereby Helping Enterprises to Achieve Future Growth

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This Frost & Sullivan research service examines the role artificial intelligence (AI) will play in the transformation of the talent management space. As the industry continues to evolve from point applications to integrated solutions, AI capabilities will become the core of talent management solutions. The study identifies key AI trends impacting t...

03 Jun 2021  |  Global  |  Market Research

Global Artificial Intelligence/Machine Learning Platforms Growth Opportunities

Demand for Disruptive Technologies and Intense Competition Create Future Growth Potential

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Companies across all industry verticals recognize the importance of customer satisfaction (hence, retention) and demand generation (be it new sales, upsells or cross-sells) for business growth. Feeding data into AI/ML platforms, then making sense of such data and creating models that explain or predict customer satisfaction or demand is at the co...

07 Jun 2021  |  Global  |  Market Research

Global Artificial Intelligence in Telecommunications Growth Opportunities

AI Offers Transformational Growth Opportunities for the Telecommunications Industry

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Artificial intelligence is a key disruptive technology for the telecommunications industry, enabling service providers to expand their service offerings. However, telecommunications companies (telcos) have yet to harness AIs potential fully in their service offerings. Although it is in the nascent stage, telcos adopt AI to improve internal operatio...

25 Jun 2021  |  Asia Pacific  |  Market Research

Asia-Pacific Cloud Workload Protection Growth Opportunities

Increasing Multi-Cloud Adoption Drives Investment in Dedicated CWP Solutions

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Driven by digital transformation requirements, the trend of companies migrating to the cloud rose worldwide over the last few years and is likely to accelerate in the next few years. More businesses embarked on the cloud journey to support remote workers and quickly adapt to the requirements and challenges of the COVID-19 pandemic, another facto...

06 Jul 2021  |  Asia Pacific  |  Market Research

Asia-Pacific Network Security Growth Opportunities

Stronger Demand for Integrated Security Appliances Continues to Drive Refreshment and Replacement Activities

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The overall APAC network security market is expected to grow at a CAGR 7.4% from 2020 to 2025. The network firewall segment will continue to be the driving force for the overall NWS market in the years to come, with a solid CAGR of 7.7% from 2020 to 2025. Stronger demand for secure SD-WAN and secure cloud edge services solutions is becoming a new d...