Big Data and Analytics

This Stratecast report analyzes today’s brave new world of broadband services, and highlights five areas where CSPs need to be focusing mindshare and resources in order to differentiate themselves from their rapidly-expanding pool of large, well-funded competitors.

The powerful benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Market revenue in North America for hosted/cloud contact center solutions surpassed on-premises product revenue...

21 May 2019  |  North America  |  Market Outlook

Global UCC Industry Outlook, 2019

Rich Media Capabilities Shine in the Next-gen Workplace

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The global UCC market continues to evolve at a rapid pace. Migration to cloud-based subscription services is accelerating as organizations gain confidence, existing CPE assets near end of life, and current cloud services deployments expand to more sites, users and applications. The gap between “as a service” offerings and other consumption m...

Fifth-generation (5G) wireless technologies will deliver a potent combination of network capabilities and flexible options for network deployments, service delivery, and network management. 5G deployments are envisioned as a complex amalgamation of various next-generation technological enhancements to the wireless access, transport, cloud, network ...

The hosted IP telephony and UCaaS installed user base will expand at a compound annual growth rate (CAGR) of 18.2% during the years 2018-2025, as net new annual users increase from 5.10 million in 2018 to 8.74 million in 2025. Macro-economic factors or disruptive innovation could slow or accelerate market growth. Cloud will become the preferred te...

Consumer headphones have grown into a double-digit billion-dollar market over the last years, which generated revenue of almost USD 14.13 Billion in 2018. Apple-owned Beats Electronics, and Bose, have been leading the market. Harman has stood out for particular growth momentum over the last years. At the same time, the mono Bluetooth (BT) headset m...

Frost & Sullivan’s 2020 UCC Industry Trends to Watch report delivers an over-arching perspective of technologies and business models, rather than specific applications or providers, that will be most influential in terms of development direction and evolving value propositions in the unified communications and collaboration (UCC) market. The in...

16 Apr 2020  |  North America  |  Market Research

Next-Generation 911—The Future of Public Safety, Forecast to 2025

COVID-19 Elevates Urgency for Next-Gen 911 Deployments

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Key Issues Addressed

As the dramatic pace of innovation has transformed consumer behaviors, a game-changing public safety paradigm shift is imminent in the United States. Next Generation 911 (NG9-1-1) represents an industry transformation that proactively enhances public safety by acknowledging, and catering to, the rapidly evolving demands, products, lifestyles, and t...

Colloquially referred to as cell phones, mobile handsets primarily serve as portable telephones that can make and receive calls and transmit and receive data over a cellular radio link while the user is moving within a defined service area. Mobile handsets encompass smartphones, smart feature phones, and feature phones, and their chief distinctions...