Information Technology
The global Information Technology industry is navigating a period of transformative change. The development of cloud computing solutions, advancements in artificial intelligence, and the increasing focus on cybersecurity are rapidly altering the industry landscape. To remain competitive and take advantage of new opportunities, businesses need access to up-to-date market research and insights.
Frost & Sullivan delivers comprehensive market research reports for the Information Technology sector, featuring detailed market forecasts, industry trend analyses, competitive benchmarks, and future growth opportunity assessments. Our reports are crafted by leading industry analysts using a robust methodology that combines both primary and secondary data sources....
Key Topics Covered:
Emerging Technologies:
- Generative AI (GenAI) for IoT: Integration of AI with the Internet of Things (IoT) for predictive maintenance, automation, data analytics, and smart solutions.
- Metaverse in Asia: Growth of the Metaverse and virtual reality technology in the Asian market.
- Blockchain Technology: Market trends, adoption, roadmap, and innovations in blockchain technology.
- Edge Data Centers: Growth opportunities in edge computing and decentralized data processing.
- Custom Silicon in Public Cloud: Impact of AI and machine learning on chip design for cloud computing.
- IoT Start-up Tracker: Focus on digital healthcare services offered by startups.
Cloud Computing:
- Global Data Center Services & The State of the Cloud (Europe & Asia-Pacific): Market growth, trends, infrastructure, providers, and security aspects of cloud computing in these regions.
- Maximizing Business Success with Cloud Solutions (Latin America): Utilizing cloud computing, AI, and data for business growth in Latin America.
- North American Data Center Colocation Services: Growth trends, market size, and leasing options for colocation services in North America.
Customer Experience (CX):
- Global CX Outsourcing Services: Trends, strategies, and solutions for outsourcing customer experience services.
- CX Growth Opportunities in Healthcare & Retail: Improving customer experience in healthcare and retail industries.
- Customer Experience Management: Growth opportunities in CX management services globally, in Latin America, and Asia-Pacific.
- Growth Opportunities in CX Transformation: Strategies and opportunities for transforming customer experience across various sectors.
- Important Foundational Lessons for Improving Customer Experience: Key learnings and best practices for enhancing customer experience.
Data & Security:
- Cyberthreats & Data Protection: Impact of cyber threats on data protection industry growth.
- The Current State of the Internet of Things: Evolution, fragmentation, and integration strategies for the IoT landscape.
Other:
- Advancements in Contact Center Workforce Optimization: Trends in workforce optimization tools, AI integration, automation, and software innovations for contact centers.
- AI: Global Megatrends and Ecosystem Growth Opportunities: Overall trends and growth opportunities in the global AI ecosystem.
Additional Observations:
- Industry Focus: Many reports cater to specific industries, like healthcare, retail, and contact centers, highlighting the need for tailored CX strategies and technology adoption.
- Regional Focus: Reports on cloud computing, data centers, and CX management services often have a regional focus (Europe, Latin America, Asia-Pacific, North America), indicating the importance of understanding market nuances in different parts of the world.
- Convergence of Technologies: Several topics showcase the increasing integration of technologies like AI, cloud computing, and data analytics to drive business growth and improve customer experience.
- Security & Privacy Concerns: The focus on data protection alongside data-driven growth opportunities emphasizes the growing need for robust cybersecurity solutions.
Potential Areas for Further Exploration:
- Impact on Specific Jobs: How will these advancements impact specific jobs within different industries (e.g., retail contact centers, data centers)?
Sustainability Considerations: Are there any sustainability concerns associated with the development and deployment of these technologies (e.g., data center energy consumption)
For further information on Frost & Sullivan’s research or to speak to one of our team of growth experts about your company’s future growth needs please contact us.
-
29 Jul 2015 | Asia Pacific | Market Research
Malaysian Banking Services Customer Experience Management
Benchmarking the Industry Excellence in Delivering Superior Customer Experience
In this first Customer Experience Management report for Malaysias Retail Banking industry, Frost & Sullivan explores the relationship of the experiences provided by banks for its customers. We look at the critical factors that influence customer behaviours throughout the three phases (pre-purchase, purchase and post-purchase) of their journey, thr...
$3,950.00 -
31 Jul 2015 | Global | Market Research
GIL 100 Sales and Investment Attractiveness IndexInformation & Communication Technologies
Country Attractiveness for ICT
Where should one invest or sell in the aftermath of the financial crisis of 2008 and the on-going European debt crisis? While wealthy countries have experienced slow growth rates, emerging markets have shown resilience. To increase profitability, new markets should increase sales or seek opportunities to invest. Emerging markets will do both. The ...
$1,500.00 -
12 Aug 2015 | North America | Market Research
Car as a Doctor—Automotive Industry Embracing In-car Health Monitoring and Wellbeing
Volume-driving OEMs Leading the First Wave of Proliferation
This insight analyzes and provides forecasts for health, wellness, and wellbeing (HWW) features in the automotive industry. It identifies strategies and opportunities for growth, determines the influence of technology, and identifies the stakeholders in the ecosystem. It offers a comparative analysis of key global original equipment manufacturers' ...
$2,500.00 -
12 Aug 2015 | North America | Market Research
Enhancing Customer Relationship Management (CRM) for Small Midsized Businesses (SMB)
Smart CRM Strategies, Tactics, and Solutions for SMB Growth
Small midsized businesses (SMBs) become successful by addressing customers needs. Customer relationship management (CRM) software has become critical to SMBs by automating their ability to identify profitable sales opportunities and to develop customer loyalty and lifetime value, including social media referrals. But there are business, economic, ...
$1,500.00 -
13 Aug 2015 | North America | Market Research
North America Contact Center Systems Market
Analytics the Only Bright Spot in a Declining On-Premises Market
This market analysis research provides market sizing and forecasts for premises-based contact center systems in North America. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segmen...
$4,950.00 -
18 Aug 2015 | Global | Technology Research
Technology Advances Empowering Microgrids (Technical Insights)
Advanced Technologies Enabling A New Era of Power Generation and Energy Storage
The consumers, particularly power guzzlers, are expecting the delivery of quality power with improved system efficiency. The recent blackouts have driven concerns regarding the reliability of the existing grid and power hierarchy. A number of technologies have evolved, thanks to huge investments in the fields of energy efficiency, control systems, ...
$4,950.00 -
26 Aug 2015 | North America | Market Research
Analysis of the Global Next Generation Firewall and Unified Threat Management Market
Demand for Advanced Security Drives Market Growth
NGFW and UTM solutions provide essential control and inspection of inter-network communications at important network boundaries. Vendors are continually adding cutting-edge security technologies to address rapidly changing threats and emerging technologies that increase risk in organizations of all sizes. Demand for NGFW and UTM capabilities shows ...
$4,950.00 -
In this SPIE, we consider AWSs definition of hybrid cloud compared to other industry definitions. We review AWS hybrid architectures and common use cases. Finally, we review several AWS software features that are available for use on-premises or on the Amazon Elastic Compute Cloud (EC2) service.
$2,450.00 -
07 Sep 2015 | Asia Pacific | Market Research
Internet of Things
Opportunities and Insights for Communication Service Providers in Malaysia
The Asia-Pacific ICT sector is getting increasingly mature. Revenue growth from traditional ICT sectors is projected to be flat and participants can no longer rely on their core areas to increase shareholders' value. Hence, there is a need for new sources of revenue to stay relevant. IoT offers opportunities for ICT companies to transform industrie...
$1,500.00 -
Frost & Sullivan believes that there is an increased acceptance and trust in utilizing nearshore outsourcing locations for customer care. Service providers claim that companies can reduce their operating expenses by 30-40% by considering nearshore delivery options. Popular site locations for the North American call volumes include Central America, ...
$1,500.00
