Information Technology
The global Information Technology industry is navigating a period of transformative change. The development of cloud computing solutions, advancements in artificial intelligence, and the increasing focus on cybersecurity are rapidly altering the industry landscape. To remain competitive and take advantage of new opportunities, businesses need access to up-to-date market research and insights.
Frost & Sullivan delivers comprehensive market research reports for the Information Technology sector, featuring detailed market forecasts, industry trend analyses, competitive benchmarks, and future growth opportunity assessments. Our reports are crafted by leading industry analysts using a robust methodology that combines both primary and secondary data sources....
Key Topics Covered:
Emerging Technologies:
- Generative AI (GenAI) for IoT: Integration of AI with the Internet of Things (IoT) for predictive maintenance, automation, data analytics, and smart solutions.
- Metaverse in Asia: Growth of the Metaverse and virtual reality technology in the Asian market.
- Blockchain Technology: Market trends, adoption, roadmap, and innovations in blockchain technology.
- Edge Data Centers: Growth opportunities in edge computing and decentralized data processing.
- Custom Silicon in Public Cloud: Impact of AI and machine learning on chip design for cloud computing.
- IoT Start-up Tracker: Focus on digital healthcare services offered by startups.
Cloud Computing:
- Global Data Center Services & The State of the Cloud (Europe & Asia-Pacific): Market growth, trends, infrastructure, providers, and security aspects of cloud computing in these regions.
- Maximizing Business Success with Cloud Solutions (Latin America): Utilizing cloud computing, AI, and data for business growth in Latin America.
- North American Data Center Colocation Services: Growth trends, market size, and leasing options for colocation services in North America.
Customer Experience (CX):
- Global CX Outsourcing Services: Trends, strategies, and solutions for outsourcing customer experience services.
- CX Growth Opportunities in Healthcare & Retail: Improving customer experience in healthcare and retail industries.
- Customer Experience Management: Growth opportunities in CX management services globally, in Latin America, and Asia-Pacific.
- Growth Opportunities in CX Transformation: Strategies and opportunities for transforming customer experience across various sectors.
- Important Foundational Lessons for Improving Customer Experience: Key learnings and best practices for enhancing customer experience.
Data & Security:
- Cyberthreats & Data Protection: Impact of cyber threats on data protection industry growth.
- The Current State of the Internet of Things: Evolution, fragmentation, and integration strategies for the IoT landscape.
Other:
- Advancements in Contact Center Workforce Optimization: Trends in workforce optimization tools, AI integration, automation, and software innovations for contact centers.
- AI: Global Megatrends and Ecosystem Growth Opportunities: Overall trends and growth opportunities in the global AI ecosystem.
Additional Observations:
- Industry Focus: Many reports cater to specific industries, like healthcare, retail, and contact centers, highlighting the need for tailored CX strategies and technology adoption.
- Regional Focus: Reports on cloud computing, data centers, and CX management services often have a regional focus (Europe, Latin America, Asia-Pacific, North America), indicating the importance of understanding market nuances in different parts of the world.
- Convergence of Technologies: Several topics showcase the increasing integration of technologies like AI, cloud computing, and data analytics to drive business growth and improve customer experience.
- Security & Privacy Concerns: The focus on data protection alongside data-driven growth opportunities emphasizes the growing need for robust cybersecurity solutions.
Potential Areas for Further Exploration:
- Impact on Specific Jobs: How will these advancements impact specific jobs within different industries (e.g., retail contact centers, data centers)?
Sustainability Considerations: Are there any sustainability concerns associated with the development and deployment of these technologies (e.g., data center energy consumption)
For further information on Frost & Sullivan’s research or to speak to one of our team of growth experts about your company’s future growth needs please contact us.
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04 Sep 2017 | Global | Market Research
QATAR Cloud Computing Market—Macro Outlook and Opportunity Assessment, 2017
Qatar Government’s investment in ICT infrastructure expected to expose enterprises to latest technology services from Europe and North America
This Industry Docket explores opportunities for infrastructure development in the cloud market including planning and implementing best practices in Qatar. The country's market is open to international IT service and cloud providers, thereby providing an opportunity for SMEs in Qatar to leverage global standard services and applications. The docket...
$1,500.00 -
07 Sep 2017 | Global | Market Research
Mobile VPN Market—Opportunities in India, 2017
Enterprise Telecom Services Market growth is primarily driven by mobile, data and managed services
Wireless VPN services are offered to enterprises where fiber presence may not be easily available. Wireless VPN is considered as the last mile solution to these enterprises to offer connectivity on the basis of varying degrees of reliability of the connection and ease of maintaining the SLAs. This mode of connectivity is low cost and also provides ...
$1,500.00 -
12 Sep 2017 | Latin America | Market Research
Analysis of the Latin American Contact Center Outsourcing Services Market, Forecast to 2022
New Technologies and Increasing Customers´ Expectations Provide a New Window for Differentiation
The Contact Center Outsourcing (CCO) Services Market in Latin America experienced high growth in the offshore segment, while the domestic business was negatively affected by the regional economic crisis. The United States consolidated as the main market for offshoring, while Latam-shore activities grew driven by Latin America companies looking to ...
$8,000.00 -
14 Sep 2017 | Global | Market Research
Biometrics in Financial Services, Forecast to 2022
Advanced Biometric Solutions Create a Secure Environment for Financial Transactions and Boost Customer Experience
Financial services industry has been remarkably disrupted by innovative technologies and new business models to-date. Customers are demanding more customer-centric, digital solutions and expect banks to create solutions that not only solve the problem of security but also increase the level of customer satisfaction. The pace of innovation is rapid ...
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20 Sep 2017 | North America | Strategic Forecasting
Gigya: Turning Unknown Users into Loyal Customers, Virtuously
This profile report examines Gigya’s approach to helping enterprises build deep, trusted relationships with their customers. A key component of the Gigya strategy is to invite users to become part of the process upfront. By engaging the user upfront, and being more open about the data collection process, businesses are now building individual rel...
$3,500.00 -
26 Sep 2017 | North America | Market Research
U.S. B2B eCommerce Platform Market, Forecast to 2023
Strong Growth Forecast Resulting from the Creation of a Self-service and Intuitive Experience for B2B Customers and Organizations
Global business-to-business (B2B) eCommerce sales are predicted to reach over $6.6 trillion by 2020, surpassing business-to-consumer (B2C) valued at $3.2 trillion by 2020. The United States (US) alone will generate over $1.9 trillion in sales by that time. With this rise in B2B eCommerce and the digital commerce world, B2B is predicted to become mo...
$4,950.00 -
27 Sep 2017 | Europe | Market Research
Growth Opportunities in the European Customer Management BPO Market, Forecast to 2021
Actionable Strategies and Tactics to Accelerate Growth in a Transforming Market
The Context of Europe’s Economy The European economy is a stark drama that continues to unfold in real-time, as Germany and Greece in particular try to come to terms with how to best move forward on the European project. In fact, negotiations between Greece and the European Union may turn out to be a turning-point for the Continent. Consider t...
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28 Sep 2017 | South Asia, Middle East & North Africa | Market Research
Telco Datacenter and Cloud Services Market—Translating New Capabilities into New Revenue
How Telcos are using the Datacenters and cloud to unlock the core network and offer digital transformation services
Although India is one of the fastest growing mobile and broadband markets in the world, telcos in India face challenges on a number of fronts: an intensively competitive market with a large number of players, declining fixed-line revenues, increasing mobile customer churn brought about by mobile number portability, declining mobile revenue per user...
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28 Sep 2017 | Asia Pacific | Market Research
Singapore Data Center Market, Forecast to 2023
Hyperscale Cloud Computing Vendors Driving Strong Uptake of Leased Data Centers
Hyperscale cloud computing vendors driving strong uptake of leased data centers Hyperscale cloud service providers have been key in driving demand for data center services in Singapore, with many global public cloud providers (for example, Amazon Web Services, Microsoft, Google, and Alibaba Cloud) significantly increasing their uptake of data cente...
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28 Sep 2017 | South Asia, Middle East & North Africa | Market Research
Enterprise Trends for UCaaS solutions Market
Transforming the workplace by moving communication solutions to the cloud
This Industry docket covers the trends in Indian Unified Communications (UC) Applications and UC Services market. It also provides insights into the on premise vs the hosted UC adoption in the enterprises. The research also cover the adoption by various verticals. Also, taking into perspective the end user needs, the docket also anlayzes the needs...
$1,500.00
