Information Technology
The global Information Technology industry is navigating a period of transformative change. The development of cloud computing solutions, advancements in artificial intelligence, and the increasing focus on cybersecurity are rapidly altering the industry landscape. To remain competitive and take advantage of new opportunities, businesses need access to up-to-date market research and insights.
Frost & Sullivan delivers comprehensive market research reports for the Information Technology sector, featuring detailed market forecasts, industry trend analyses, competitive benchmarks, and future growth opportunity assessments. Our reports are crafted by leading industry analysts using a robust methodology that combines both primary and secondary data sources....
Key Topics Covered:
Emerging Technologies:
- Generative AI (GenAI) for IoT: Integration of AI with the Internet of Things (IoT) for predictive maintenance, automation, data analytics, and smart solutions.
- Metaverse in Asia: Growth of the Metaverse and virtual reality technology in the Asian market.
- Blockchain Technology: Market trends, adoption, roadmap, and innovations in blockchain technology.
- Edge Data Centers: Growth opportunities in edge computing and decentralized data processing.
- Custom Silicon in Public Cloud: Impact of AI and machine learning on chip design for cloud computing.
- IoT Start-up Tracker: Focus on digital healthcare services offered by startups.
Cloud Computing:
- Global Data Center Services & The State of the Cloud (Europe & Asia-Pacific): Market growth, trends, infrastructure, providers, and security aspects of cloud computing in these regions.
- Maximizing Business Success with Cloud Solutions (Latin America): Utilizing cloud computing, AI, and data for business growth in Latin America.
- North American Data Center Colocation Services: Growth trends, market size, and leasing options for colocation services in North America.
Customer Experience (CX):
- Global CX Outsourcing Services: Trends, strategies, and solutions for outsourcing customer experience services.
- CX Growth Opportunities in Healthcare & Retail: Improving customer experience in healthcare and retail industries.
- Customer Experience Management: Growth opportunities in CX management services globally, in Latin America, and Asia-Pacific.
- Growth Opportunities in CX Transformation: Strategies and opportunities for transforming customer experience across various sectors.
- Important Foundational Lessons for Improving Customer Experience: Key learnings and best practices for enhancing customer experience.
Data & Security:
- Cyberthreats & Data Protection: Impact of cyber threats on data protection industry growth.
- The Current State of the Internet of Things: Evolution, fragmentation, and integration strategies for the IoT landscape.
Other:
- Advancements in Contact Center Workforce Optimization: Trends in workforce optimization tools, AI integration, automation, and software innovations for contact centers.
- AI: Global Megatrends and Ecosystem Growth Opportunities: Overall trends and growth opportunities in the global AI ecosystem.
Additional Observations:
- Industry Focus: Many reports cater to specific industries, like healthcare, retail, and contact centers, highlighting the need for tailored CX strategies and technology adoption.
- Regional Focus: Reports on cloud computing, data centers, and CX management services often have a regional focus (Europe, Latin America, Asia-Pacific, North America), indicating the importance of understanding market nuances in different parts of the world.
- Convergence of Technologies: Several topics showcase the increasing integration of technologies like AI, cloud computing, and data analytics to drive business growth and improve customer experience.
- Security & Privacy Concerns: The focus on data protection alongside data-driven growth opportunities emphasizes the growing need for robust cybersecurity solutions.
Potential Areas for Further Exploration:
- Impact on Specific Jobs: How will these advancements impact specific jobs within different industries (e.g., retail contact centers, data centers)?
Sustainability Considerations: Are there any sustainability concerns associated with the development and deployment of these technologies (e.g., data center energy consumption)
For further information on Frost & Sullivan’s research or to speak to one of our team of growth experts about your company’s future growth needs please contact us.
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10 Jan 2020 | North America | Market Research
Global End-user Priorities for Customer Engagement, 2019
Improving CX is the Top Corporate Goal from 2020 to 2022 Across Industries
The overall research objective is to measure the current use and future decision making behavior toward customer contact solutions primarily in the United States with a small sample from other regions. The technologies we covered include: customer journey analytics, elearning, quality monitoring, social media analytics, speech analytics, unified ag...
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14 Jan 2020 | North America | Market Research
Infusing AI into the Retail Customer Experience
Watch Out World—Your Next Food Server Could be a Bot
As technology adoption has skyrocketed, it has vastly changed the way that consumers engage with businesses across the industries, but never more than in the retail sector. Online shopping, web portals for deals and discounts, review sites allowing consumers to review, compare, praise and complain, and mobile loyalty apps are just a few of the chan...
$1,500.00 -
17 Jan 2020 | North America | Market Research
How Blockchain is Transforming the Financial Services Industry
Current Use Cases Propelling Growth Opportunities in Trade Finance, KYC/AML, and Cross-Border Payments
Blockchain has begun to come into its own in 2019. In this study, we provide use cases and growth opportunities in 3 sectors: global payments, trade finance, and KYC/AML. These are 3 of the areas where Blockchain has been tested and leveraged with key use cases emerging in financial services; in particular, cross-border payments, and digital identi...
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23 Jan 2020 | North America | Market Research
Importance and Need for Flexible Cloud-Based Workflows
Cloud Providers Must Answer this Urgent Need in the Market in a Scalable Manner
As video-based content services are now big business, with real revenue behind them, cloud-based ecosystems are now the difference between success and failure. Content owners can no longer afford to rely on self-hosted solutions that are more costly, harder to upgrade, and can't be scaled on-demand. Cloud services are opening new doors via platform...
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23 Jan 2020 | North America | Market Research
Disney+ Launch Offers Lessons in the Complexity of Scaling D2C Platforms
Pre-testing Cannot Replicate the Experience of Rolling Out a Service Live at Scale
Disney Streaming Services knows what needs to be fixed and what it needs to do to improve the user experience. Disney should resolve all of these issues sooner than later and the next major build and release of Disney+ should include all kinds of new features and improvements. While Disney Streaming Services has been working on the Disney+ platform...
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23 Jan 2020 | North America | Market Research
Best Practices for Routing Traffic to Multiple CDNs
Nearly All Large-Scale Live Events Currently Rely on Multiple CDNs
To use a multi-CDN strategy, customers need an efficient way to route their site’s traffic to different CDN providers. The three routing methods that seem to be the most prevalent among recent multi-CDN survey respondents are Manifest, Player, and DNS approaches. For all of these methods, it’s important to implement business logic that defines ...
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23 Jan 2020 | North America | Market Research
Streaming Video to Get Disrupted Again with Rising Costs and D2C Models
There are Over-500 Live and On-demand Streaming Services Globally
The pay TV market has been in a state of disruption for the past few years. With many of these content services starting to mature, the streaming media market is about to evolve again, causing confusion for consumers. Many of these services started out pitching one main value proposition – being low cost. But now, with nearly every major streamin...
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23 Jan 2020 | North America | Market Research
Egress Charges a Key Factor for Amazon and Google Storage Customers
Many Content Owners Fail to Factor In the Cost of Additional Egress Charges
For customers looking for cheap video storage in the cloud, Amazon and Google offer some of the lowest prices. But for content owners that use Google and Amazon’s storage as origin, and then have another third-party CDN pull from it, their customers get hit with egress charges that in many cases no longer make Amazon and Google the cheapest for s...
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23 Jan 2020 | North America | Market Research
Challenges and Best Practices in Multi-CDN Deployment
CDNs are a Logical Part of the Technology Stack that can benefit from Leveraging Multiple Providers
Multi-CDN strategies are quickly becoming a topic of interest for organizations in a wide range of industries. There are clear, tangible business benefits to deploying multi-CDNs around improving the user experience and controlling costs. And although some respondents hold the perception that operating multi-CDNs can be complex, companies are dispe...
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27 Jan 2020 | North America | Market Research
Global Transport Layer Security (TLS) Certificate Market, Forecast to 2024
Turbulent Market Dynamics Point Certificate Authorities to New Revenue Opportunities and Business Models
A Web site is the digital face of any business and, often, the first customer touchpoint. Cyber adversaries impersonate domain names and Web pages of digital brands to trick consumers into revealing their confidential data. As the frequency of such attacks increases, consumers look for ways to validate digital identities of businesses before en...
$4,950.00
