Information Technology

The global Information Technology industry is navigating a period of transformative change. The development of cloud computing solutions, advancements in artificial intelligence, and the increasing focus on cybersecurity are rapidly altering the industry landscape. To remain competitive and take advantage of new opportunities, businesses need access to up-to-date market research and insights.

Frost & Sullivan delivers comprehensive market research reports for the Information Technology sector, featuring detailed market forecasts, industry trend analyses, competitive benchmarks, and future growth opportunity assessments. Our reports are crafted by leading industry analysts using a robust methodology that combines both primary and secondary data sources....

Key Topics Covered:

Emerging Technologies:

  • Generative AI (GenAI) for IoT: Integration of AI with the Internet of Things (IoT) for predictive maintenance, automation, data analytics, and smart solutions.
  • Metaverse in Asia: Growth of the Metaverse and virtual reality technology in the Asian market.
  • Blockchain Technology: Market trends, adoption, roadmap, and innovations in blockchain technology.
  • Edge Data Centers: Growth opportunities in edge computing and decentralized data processing.
  • Custom Silicon in Public Cloud: Impact of AI and machine learning on chip design for cloud computing.
  • IoT Start-up Tracker: Focus on digital healthcare services offered by startups.

Cloud Computing:

  • Global Data Center Services & The State of the Cloud (Europe & Asia-Pacific): Market growth, trends, infrastructure, providers, and security aspects of cloud computing in these regions.
  • Maximizing Business Success with Cloud Solutions (Latin America): Utilizing cloud computing, AI, and data for business growth in Latin America.
  • North American Data Center Colocation Services: Growth trends, market size, and leasing options for colocation services in North America.

Customer Experience (CX):

  • Global CX Outsourcing Services: Trends, strategies, and solutions for outsourcing customer experience services.
  • CX Growth Opportunities in Healthcare & Retail: Improving customer experience in healthcare and retail industries.
  • Customer Experience Management: Growth opportunities in CX management services globally, in Latin America, and Asia-Pacific.
  • Growth Opportunities in CX Transformation: Strategies and opportunities for transforming customer experience across various sectors.
  • Important Foundational Lessons for Improving Customer Experience: Key learnings and best practices for enhancing customer experience.

Data & Security:

  • Cyberthreats & Data Protection: Impact of cyber threats on data protection industry growth.
  • The Current State of the Internet of Things: Evolution, fragmentation, and integration strategies for the IoT landscape.

Other:

  • Advancements in Contact Center Workforce Optimization: Trends in workforce optimization tools, AI integration, automation, and software innovations for contact centers.
  • AI: Global Megatrends and Ecosystem Growth Opportunities: Overall trends and growth opportunities in the global AI ecosystem.

Additional Observations:

  • Industry Focus: Many reports cater to specific industries, like healthcare, retail, and contact centers, highlighting the need for tailored CX strategies and technology adoption.
  • Regional Focus: Reports on cloud computing, data centers, and CX management services often have a regional focus (Europe, Latin America, Asia-Pacific, North America), indicating the importance of understanding market nuances in different parts of the world.
  • Convergence of Technologies: Several topics showcase the increasing integration of technologies like AI, cloud computing, and data analytics to drive business growth and improve customer experience.
  • Security & Privacy Concerns: The focus on data protection alongside data-driven growth opportunities emphasizes the growing need for robust cybersecurity solutions.

Potential Areas for Further Exploration:

  • Impact on Specific Jobs: How will these advancements impact specific jobs within different industries (e.g., retail contact centers, data centers)?

Sustainability Considerations: Are there any sustainability concerns associated with the development and deployment of these technologies (e.g., data center energy consumption)

For further information on Frost & Sullivan’s research or to speak to one of our team of growth experts about your company’s future growth needs please contact us.

  1. 13 Oct 2015  |  North America  |  Strategic Forecasting

    Why Platform as a Service (PaaS) Will Rule the Cloud

     

    In this analysis, Stratecast provides an overview of the PaaS landscape. We look at the various manifestations of Platform as a Servicepublic and private, open and proprietary, domain-specific and general. We examine the value of PaaS to developers, and what shapes their choices across PaaS providers, including pricing, functionality, and deployme...

    $3,950.00
  2. 19 Oct 2015  |  Global  |  Market Research

    Global Contact Center Systems Market

    Emerging Regions Key for Growth in a Mature Market

    This market analysis research provides global market sizing and forecasts for premises-based contact center systems. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides global market sizing and forecasts by produc...

    $4,950.00
  3. 20 Oct 2015  |  North America  |  Strategic Forecasting

    Re-inventing Network Inventory for the Virtual Age

     

    The report begins with a look at the effect of virtualization on operations support systems (OSS); then, drills down into network inventory, where we analyze how physical, logical and virtual views of the network and its services must come together to support emerging architectures. We note the extraordinary level of OSS transformations currently ...

    $4,950.00
  4. 21 Oct 2015  |  North America  |  Strategic Forecasting

    Augmented Reality: The Paradigm Shift Begins

     

    This report explores the current state of the AR market, and the role that devices and applications have in jump starting the growth of this very promising new technology. It also explores the activities of major market participants such as Apple, Google, Microsoft, and Facebook, as they position themselves to capture significant portions of what t...

    $3,950.00
  5. 22 Oct 2015  |  Europe  |  Market Research

    EMEA Contact Center Systems Market

    Analytics the Only Bright Spot in a Declining On-Premises Market

    This market analysis research provides market sizing and forecasts for premises-based contact center systems in the Europe, the Middle East, and Africa (EMEA) region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study pro...

    $4,950.00
  6. 23 Oct 2015  |  North America  |  Strategic Forecasting

    Predictive Analytics in the Real World

     

    The field of predictive analytics is one of the most complex and challenging subsets of the Big Data and advanced analytic market. There is also a very wide gap between the practitioners of predictive analyticsmost of whom are statisticians, scientific researchers and data scientistsand the people who most want to use predictive analytics for com...

    $3,950.00
  7. 30 Oct 2015  |  Global  |  Market Research

    Use of Public Key Infrastructure (PKI) to Enhance Privacy Protection and User Trust

    Emergence of Blockchain a Potential Threat for PKI Market

    The explosion of connected devices and Internet of Things (IoT) has resulted in the generation of a huge amount of data. Digital transactions are also increasing, and the need to authenticate two entities before exchanging data is a necessity. As a result, Public Key Infrastructure (PKI) appears as a relevant solution to create confidence and trust...

    $1,500.00
  8. 30 Oct 2015  |  North America  |  Strategic Forecasting

    Bots to the Future: The Emerging Market for Bot Management Solutions

     

    The challenge of bot activity in business networks has only grown in 2015, leading to the imminent emergence of dedicated bot management solutions. This SPIE will review the challenges presented by bots, emerging solutions for bot management, and the potential market for bot management.

    $3,000.00
  9. 02 Nov 2015  |  North America  |  Market Research

    DDoS Mitigation Global Market Analysis

    New Solutions Accelerate Market Growth

    Distributed denial-of-service (DDoS) is an increasingly popular method of cyber attack. DDoS attacks disrupt operations and block access for legitimate end users, customers, and employees, causing missed sales opportunities, end user frustration, service degradation, and embarrassment for targeted organizations. Attacks are growing in volume, sophi...

    $4,950.00
  10. 04 Nov 2015  |  North America  |  Market Research

    Hot TopicIT Trends in the Brazilian and Mexican Automotive Sector

    How Technology is Impacting the Automotive Industry in Latin America and Global Insights

    This Hot Topic explores how the IT industry is transforming the automotive industry, with a particular focus on the emerging connected car trend. It provides important insights into connected cars by presenting an overview of the current opportunities in the market and those that are still being developed. Beyond this, the analysis investigates how...

    $1,500.00