Information Technology
The global Information Technology industry is navigating a period of transformative change. The development of cloud computing solutions, advancements in artificial intelligence, and the increasing focus on cybersecurity are rapidly altering the industry landscape. To remain competitive and take advantage of new opportunities, businesses need access to up-to-date market research and insights.
Frost & Sullivan delivers comprehensive market research reports for the Information Technology sector, featuring detailed market forecasts, industry trend analyses, competitive benchmarks, and future growth opportunity assessments. Our reports are crafted by leading industry analysts using a robust methodology that combines both primary and secondary data sources....
Key Topics Covered:
Emerging Technologies:
- Generative AI (GenAI) for IoT: Integration of AI with the Internet of Things (IoT) for predictive maintenance, automation, data analytics, and smart solutions.
- Metaverse in Asia: Growth of the Metaverse and virtual reality technology in the Asian market.
- Blockchain Technology: Market trends, adoption, roadmap, and innovations in blockchain technology.
- Edge Data Centers: Growth opportunities in edge computing and decentralized data processing.
- Custom Silicon in Public Cloud: Impact of AI and machine learning on chip design for cloud computing.
- IoT Start-up Tracker: Focus on digital healthcare services offered by startups.
Cloud Computing:
- Global Data Center Services & The State of the Cloud (Europe & Asia-Pacific): Market growth, trends, infrastructure, providers, and security aspects of cloud computing in these regions.
- Maximizing Business Success with Cloud Solutions (Latin America): Utilizing cloud computing, AI, and data for business growth in Latin America.
- North American Data Center Colocation Services: Growth trends, market size, and leasing options for colocation services in North America.
Customer Experience (CX):
- Global CX Outsourcing Services: Trends, strategies, and solutions for outsourcing customer experience services.
- CX Growth Opportunities in Healthcare & Retail: Improving customer experience in healthcare and retail industries.
- Customer Experience Management: Growth opportunities in CX management services globally, in Latin America, and Asia-Pacific.
- Growth Opportunities in CX Transformation: Strategies and opportunities for transforming customer experience across various sectors.
- Important Foundational Lessons for Improving Customer Experience: Key learnings and best practices for enhancing customer experience.
Data & Security:
- Cyberthreats & Data Protection: Impact of cyber threats on data protection industry growth.
- The Current State of the Internet of Things: Evolution, fragmentation, and integration strategies for the IoT landscape.
Other:
- Advancements in Contact Center Workforce Optimization: Trends in workforce optimization tools, AI integration, automation, and software innovations for contact centers.
- AI: Global Megatrends and Ecosystem Growth Opportunities: Overall trends and growth opportunities in the global AI ecosystem.
Additional Observations:
- Industry Focus: Many reports cater to specific industries, like healthcare, retail, and contact centers, highlighting the need for tailored CX strategies and technology adoption.
- Regional Focus: Reports on cloud computing, data centers, and CX management services often have a regional focus (Europe, Latin America, Asia-Pacific, North America), indicating the importance of understanding market nuances in different parts of the world.
- Convergence of Technologies: Several topics showcase the increasing integration of technologies like AI, cloud computing, and data analytics to drive business growth and improve customer experience.
- Security & Privacy Concerns: The focus on data protection alongside data-driven growth opportunities emphasizes the growing need for robust cybersecurity solutions.
Potential Areas for Further Exploration:
- Impact on Specific Jobs: How will these advancements impact specific jobs within different industries (e.g., retail contact centers, data centers)?
Sustainability Considerations: Are there any sustainability concerns associated with the development and deployment of these technologies (e.g., data center energy consumption)
For further information on Frost & Sullivan’s research or to speak to one of our team of growth experts about your company’s future growth needs please contact us.
-
23 Jun 2022 | Global | Market Research
Growth Opportunities in the VR and AR-MR Market Forecast to 2028
Interest in the Metaverse has Supercharged Attention in Virtual and Augmented-mixed Reality Technologies
This research service analyzes the global virtual and augmented-mixed reality (VR and AR-MR) technologies as a part of the broader extended reality (XR) technology. XR is an umbrella term referring to the spectrum of experiences and technologies that immerse users or augment the real world through audio, visual, and haptic cues. XR is at the heart ...
$4,950.00 -
23 Jun 2022 | North America | Market Research
Digital Trust and Safety Growth Opportunities
Content Moderation Strategies are Important Across all Online Customer Engagements
The explosion of the internet and mobile devices led to the emergence of online platforms that allow users to share content for others to view. Social media platforms make sharing content with global audiences easy, and react buttons, comments sections, and message boards enable users to interact and share their opinions, feedback, and criticisms. ...
$2,450.00 -
27 Jun 2022 | North America | Market Research
Sustainability and Circularity Matters—Contact Center Growth Opportunities under the ESG Umbrella
Setting and Achieving ESG Goals Provides a Competitive Advantage in the Contact Center
Sustainability has become an important company mandate and competitive differentiator, driven by demand from customers, investors, and employees. Increasingly, contact center (CC) suppliers are publishing environmental, societal, and governance (ESG) reports detailing internal progress on the United Nations' Sustainability Design Goals (SDGs) and p...
$2,450.00 -
29 Jun 2022 | North America | Customer Research
Digital CX Investments Driven by the Quadruple Aim in Healthcare, Global, 2022
Employee Experience (EX) Becomes a Top Business Priority
The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...
$4,950.00 -
04 Jul 2022 | Latin America | Frost Radar
Frost Radar™: Infrastructure and Platform as a Service—Latin America, 2022
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The public cloud services market transcends the limitations of geography. Anyone with an internet connection can access software and data placed in the public cloud. In this sense, the public cloud levels the commercial playing field, enabling businesses of every size, industry, and region to compete in the global economy. Participants in the L...
$4,950.00 -
06 Jul 2022 | Global | Market Research
Global Internet of Things and Big Data Growth Opportunities
Increasing Adoption of IoT and Big Data for Environmental, Social, and Governance Goals Accelerates Decarbonization and the Transformational Green Growth of Businesses
As companies align their environmental, social, and governance (ESG) goals with the United Nations Sustainability Development Goals (SDG), they increasingly adopt the Internet of Things (IoT) and Big Data technologies to improve their performance. Integrating IoT with other digital technologies, such as blockchain, data analytics, artificial intell...
$2,450.00 -
14 Jul 2022 | Global | Market Research
Growth Opportunities for Telcos in IoT
New Business Models and Emerging IoT Applications Create Competitive Intensity
The key challenge for telecom operators (telcos) is to go beyond connectivity and provide business solutions to enterprise customers, as well as connected home and digital lifestyle services to consumers. A solid ecosystem strategy and effective execution by operators are key requisites to address this challenge. The IoT space is still in flux. ...
$2,450.00 -
14 Jul 2022 | North America | Market Research
United States Molecular Point-of-Care Testing Growth Opportunities
Syndromic Point-of-Care Testing Drives Transformational Growth in Infectious Disease Diagnostics
Rapid advancements in infectious disease diagnostics continue with novel identification methods and healthcare accessibility improvements. The shift from traditional testing to a more technologically empowered, consumer-centric testing encompasses the sample-in-answer-out approach of diagnostic testing that generates results in minutes or hours. Nu...
$4,950.00 -
15 Jul 2022 | North America | Market Research
Global Business Process Management Services Growth Opportunities
Disruptive Digital Technologies Accelerate BPM Transformation in a Post-COVID-19 World
Traditional BPM and customer experience (CX) services are undergoing a paradigm shift. The need for effective and efficient front- and back-office operations has led to process optimization through digitalization. In the past, organizations focused primarily on optimizing their front-office operations (customer facing functions including customer s...
$2,450.00 -
18 Jul 2022 | North America | Market Research
Global Cloud Contact Center Solutions Growth Opportunities
Future Growth Potential of Cloud Contact Centers Driven by Increasing Demand for Agile Deployments and Remote Operations
This Frost & Sullivan research service analyzes the global contact center (CC) solutions market, focusing on the cloud segment. The study categorizes the market into 4 key regions: North America, Europe, Asia-Pacific, and the Caribbean and Latin America. Cloud CC solutions provide flexible scalability and better business continuity, disaster rec...
$4,950.00
