Information Technology
The global Information Technology industry is navigating a period of transformative change. The development of cloud computing solutions, advancements in artificial intelligence, and the increasing focus on cybersecurity are rapidly altering the industry landscape. To remain competitive and take advantage of new opportunities, businesses need access to up-to-date market research and insights.
Frost & Sullivan delivers comprehensive market research reports for the Information Technology sector, featuring detailed market forecasts, industry trend analyses, competitive benchmarks, and future growth opportunity assessments. Our reports are crafted by leading industry analysts using a robust methodology that combines both primary and secondary data sources....
Key Topics Covered:
Emerging Technologies:
- Generative AI (GenAI) for IoT: Integration of AI with the Internet of Things (IoT) for predictive maintenance, automation, data analytics, and smart solutions.
- Metaverse in Asia: Growth of the Metaverse and virtual reality technology in the Asian market.
- Blockchain Technology: Market trends, adoption, roadmap, and innovations in blockchain technology.
- Edge Data Centers: Growth opportunities in edge computing and decentralized data processing.
- Custom Silicon in Public Cloud: Impact of AI and machine learning on chip design for cloud computing.
- IoT Start-up Tracker: Focus on digital healthcare services offered by startups.
Cloud Computing:
- Global Data Center Services & The State of the Cloud (Europe & Asia-Pacific): Market growth, trends, infrastructure, providers, and security aspects of cloud computing in these regions.
- Maximizing Business Success with Cloud Solutions (Latin America): Utilizing cloud computing, AI, and data for business growth in Latin America.
- North American Data Center Colocation Services: Growth trends, market size, and leasing options for colocation services in North America.
Customer Experience (CX):
- Global CX Outsourcing Services: Trends, strategies, and solutions for outsourcing customer experience services.
- CX Growth Opportunities in Healthcare & Retail: Improving customer experience in healthcare and retail industries.
- Customer Experience Management: Growth opportunities in CX management services globally, in Latin America, and Asia-Pacific.
- Growth Opportunities in CX Transformation: Strategies and opportunities for transforming customer experience across various sectors.
- Important Foundational Lessons for Improving Customer Experience: Key learnings and best practices for enhancing customer experience.
Data & Security:
- Cyberthreats & Data Protection: Impact of cyber threats on data protection industry growth.
- The Current State of the Internet of Things: Evolution, fragmentation, and integration strategies for the IoT landscape.
Other:
- Advancements in Contact Center Workforce Optimization: Trends in workforce optimization tools, AI integration, automation, and software innovations for contact centers.
- AI: Global Megatrends and Ecosystem Growth Opportunities: Overall trends and growth opportunities in the global AI ecosystem.
Additional Observations:
- Industry Focus: Many reports cater to specific industries, like healthcare, retail, and contact centers, highlighting the need for tailored CX strategies and technology adoption.
- Regional Focus: Reports on cloud computing, data centers, and CX management services often have a regional focus (Europe, Latin America, Asia-Pacific, North America), indicating the importance of understanding market nuances in different parts of the world.
- Convergence of Technologies: Several topics showcase the increasing integration of technologies like AI, cloud computing, and data analytics to drive business growth and improve customer experience.
- Security & Privacy Concerns: The focus on data protection alongside data-driven growth opportunities emphasizes the growing need for robust cybersecurity solutions.
Potential Areas for Further Exploration:
- Impact on Specific Jobs: How will these advancements impact specific jobs within different industries (e.g., retail contact centers, data centers)?
Sustainability Considerations: Are there any sustainability concerns associated with the development and deployment of these technologies (e.g., data center energy consumption)
For further information on Frost & Sullivan’s research or to speak to one of our team of growth experts about your company’s future growth needs please contact us.
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22 Apr 2020 | North America | Strategic Forecasting
Serverless Computing Adds Flexibility to App Development: Growth Opportunities for Cloud Service Providers
Serverless computing represents one more step on the path away from cumbersome monolithic applications to more agile software approaches that speed development and deployment time. Such “cloud-native” applications are designed to leverage the flexible infrastructure of the cloud by abstracting application logic from the underlying server hardwa...
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24 Apr 2020 | North America | Market Research
Addressing the Experience Delivery Gap
A Sine Qua Non for Making CX an Organization-wide Priority
Today, the experience economy is in full swing, strongly impacting organizations and their business models. In this new era, user experience is key to creating value. It is no longer just about the quality of a product or a service; it is about the emotions and experiences that clients have when they consume it. Firms from all sectors are increasin...
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24 Apr 2020 | North America | Frost Radar
FROST RADAR™: Global Big Data Analytics Market, 2020
Benchmarking Future Growth Potential
This Frost Radar focuses on the global Big Data analytics market. It divides the market into 2 major segments: data discovery and visualization (DDV) and advanced analytics. Both are experiencing a growing interest from investors and have attracted millions of dollars in funding committed to product enrichments, expansion into new industry vertical...
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27 Apr 2020 | North America | Market Research
COVID-19: THE AFTERMATH
Finding Growth Opportunities in the Heavily Impacted Customer Experience World
COVID-19 has hit us fast and furiously in 2020. A general lack of preparedness in customer care has revealed each industry’s weaknesses and vulnerabilities. Every vertical market has its own unique challenges, but the concerns that are universal for all of them include lack of bandwidth, secured networks, and reliability. In this volatile and unp...
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29 Apr 2020 | Global | Market Research
Growth Opportunities Driven by Emerging Technologies in Financial Services—An IT Decision Maker Perspective, 2019
Survey Results Highlight that the Perceived Benefits of IoT, AI, and Blockchain are Driving Investments in Emerging Technologies
One of the most significant trends in the Financial services industry has been the emergence of FinTech. As technology transforms and disrupts the manner in which financial services are consumed and delivered to customers, new business models, pricing models, products, and services are emerging. Regulators have acknowledged the importance of the im...
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29 Apr 2020 | Asia Pacific | Market Research
Japanese Managed Security Services Market, Forecast to 2023
Lack of Skilled Professionals and Compliance Pressure Drive MSS Adoption
The Japanese managed security services (MSS) market, recording a year-on-year (YoY) growth rate of 14.0Percentage in 2018, is the largest in the Asia-Pacific (APAC) region. There were several key market drivers in 2018: increased general information technology (IT) investment in Japanese enterprises for the 2020 Tokyo Olympic Games; Japanese enter...
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29 Apr 2020 | South Asia, Middle East & North Africa | Market Research
Indian Managed Security Services Market, Forecast to 2023
Lack of Skilled Professionals and Compliance Pressure Drive MSS Adoption
The Indian managed security services (MSS) market is witnessing an increase in MSS adoption due to the trend of widespread digitization and increasingly pervasive cyber threats. Following the continuation of the 'Digital India’ initiative while remaining cyber-safe, the Indian government introduced the Personal Data Protection Bill in 2019 to bet...
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29 Apr 2020 | Asia Pacific | Market Research
Greater China Managed Security Services Market, Forecast to 2023
Lack of Skilled Professionals and Compliance Pressure Drive MSS Adoption
Cybersecurity compliance and guidance are key initiatives driving the Greater China managed security services (MSS) market. Local governments have placed more emphasis on cybersecurity, thereby raising awareness among both public and private sector enterprises in the region. In the face of tightening regulations, enterprises are increasingly seekin...
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29 Apr 2020 | North America | Market Research
Post-Pandemic Growth Opportunity Analysis of the Global E-Learning Market
Lecture Capture Solutions Have Quickly Become Crucial to Business and Educational Institution Ecosystems
This research measures the impact of COVID-19 on the global e-learning market. The e-learning ecosystem follows the entire learning flow: content creation with lecture capture solutions (LCS); publishing with massive online open courses (MOOCs) and dynamic publishing tools; management with learning management solutions (LMS); creating opportunities...
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29 Apr 2020 | Asia Pacific | Market Research
Asia-Pacific Managed Security Services Market, Forecast to 2023
Lack of Skilled Professionals and Compliance Pressure Drive MSS Adoption
The main pull factor toward the adoption of managed security services (MSS) in the Asia-Pacific (APAC) region is the growing threat landscape in cybersecurity. Over the years, it has become increasingly easy and profitable for threat actors to set up and initiate cyberattacks on businesses of all sizes. As per Frost & Sullivan estimates, cyberattac...
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