Information Technology
The global Information Technology industry is navigating a period of transformative change. The development of cloud computing solutions, advancements in artificial intelligence, and the increasing focus on cybersecurity are rapidly altering the industry landscape. To remain competitive and take advantage of new opportunities, businesses need access to up-to-date market research and insights.
Frost & Sullivan delivers comprehensive market research reports for the Information Technology sector, featuring detailed market forecasts, industry trend analyses, competitive benchmarks, and future growth opportunity assessments. Our reports are crafted by leading industry analysts using a robust methodology that combines both primary and secondary data sources....
Key Topics Covered:
Emerging Technologies:
- Generative AI (GenAI) for IoT: Integration of AI with the Internet of Things (IoT) for predictive maintenance, automation, data analytics, and smart solutions.
- Metaverse in Asia: Growth of the Metaverse and virtual reality technology in the Asian market.
- Blockchain Technology: Market trends, adoption, roadmap, and innovations in blockchain technology.
- Edge Data Centers: Growth opportunities in edge computing and decentralized data processing.
- Custom Silicon in Public Cloud: Impact of AI and machine learning on chip design for cloud computing.
- IoT Start-up Tracker: Focus on digital healthcare services offered by startups.
Cloud Computing:
- Global Data Center Services & The State of the Cloud (Europe & Asia-Pacific): Market growth, trends, infrastructure, providers, and security aspects of cloud computing in these regions.
- Maximizing Business Success with Cloud Solutions (Latin America): Utilizing cloud computing, AI, and data for business growth in Latin America.
- North American Data Center Colocation Services: Growth trends, market size, and leasing options for colocation services in North America.
Customer Experience (CX):
- Global CX Outsourcing Services: Trends, strategies, and solutions for outsourcing customer experience services.
- CX Growth Opportunities in Healthcare & Retail: Improving customer experience in healthcare and retail industries.
- Customer Experience Management: Growth opportunities in CX management services globally, in Latin America, and Asia-Pacific.
- Growth Opportunities in CX Transformation: Strategies and opportunities for transforming customer experience across various sectors.
- Important Foundational Lessons for Improving Customer Experience: Key learnings and best practices for enhancing customer experience.
Data & Security:
- Cyberthreats & Data Protection: Impact of cyber threats on data protection industry growth.
- The Current State of the Internet of Things: Evolution, fragmentation, and integration strategies for the IoT landscape.
Other:
- Advancements in Contact Center Workforce Optimization: Trends in workforce optimization tools, AI integration, automation, and software innovations for contact centers.
- AI: Global Megatrends and Ecosystem Growth Opportunities: Overall trends and growth opportunities in the global AI ecosystem.
Additional Observations:
- Industry Focus: Many reports cater to specific industries, like healthcare, retail, and contact centers, highlighting the need for tailored CX strategies and technology adoption.
- Regional Focus: Reports on cloud computing, data centers, and CX management services often have a regional focus (Europe, Latin America, Asia-Pacific, North America), indicating the importance of understanding market nuances in different parts of the world.
- Convergence of Technologies: Several topics showcase the increasing integration of technologies like AI, cloud computing, and data analytics to drive business growth and improve customer experience.
- Security & Privacy Concerns: The focus on data protection alongside data-driven growth opportunities emphasizes the growing need for robust cybersecurity solutions.
Potential Areas for Further Exploration:
- Impact on Specific Jobs: How will these advancements impact specific jobs within different industries (e.g., retail contact centers, data centers)?
Sustainability Considerations: Are there any sustainability concerns associated with the development and deployment of these technologies (e.g., data center energy consumption)
For further information on Frost & Sullivan’s research or to speak to one of our team of growth experts about your company’s future growth needs please contact us.
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10 Jan 2022 | Global | Market Research
Global AI-enabled Business Intelligence Growth Opportunities
Transformative Mega Trends of AI-enabled Business Intelligence Solutions to Democratize Enterprise Analytics
Conversations around the value of business intelligence platforms are currently shifting from being focused on data visualization to emphasizing the benefits of augmented analytics. Business intelligence vendors have introduced new artificial intelligence (AI) tools that allow users with limited training and statistical knowledge to seamlessly acce...
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Disruptive Technologies are Driving the Need for High-density Colocation
High-density Colocation is Pivotal in Shaping Enterprises’ Future Growth Potential
Enterprises are quickly realizing that data (and its practical use) now lie at the heart of their competitive advantage. Even small and medium enterprises, long seen as lagging concerning digital transformation, are making significant investments in key technologies such as cloud and analytics to process, analyze, and extract value from data collec...
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21 Jan 2022 | Global | Market Research
Insights for CISOs: 2021 Annual Compendium
An Actionable Guide to Help CISOs in their Selection of Security Solutions in the COVID-19 Era
2020 was a turning point for virtually every industry and human activity – cybersecurity was no exception. The migration to the cloud, the acceleration of digital transformation in many companies, the growing number of vulnerabilities, and the evolution of attacks have confronted Chief Information Security Officers (CISOs) with significant chall...
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24 Jan 2022 | Global | Market Research
The Importance of Workforce Optimization in Modern and Agile Contact Centers
Workforce Optimization Enhances Agent Efficiency and Opens Up Extraordinary Opportunities to Improve Customer Experience
This research study covers the workforce optimization market in the contact center space from a global lens. The study outlines the key elements present in a comprehensive WFO strategy as well as some of the main players in the global workforce optimization market. The COVID-19 pandemic has accelerated the need for modern contact centers to mana...
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25 Jan 2022 | Asia Pacific | Market Research
Asia-Pacific Privileged Access Management (PAM) Solution Growth Opportunities
The Sophistication of Threat Landscape and the Increasing Explosion of Identities Drive the Future Growth Potential of Privileged Access Management
This study assesses the Asia-Pacific Privileged Access Management (PAM) Market from 2020 to 2025. PAM refers to technologies/solutions that help secure, control, manage, and monitor privileged access to critical assets to mitigate risks and maintain productivity. A PAM solution typically falls into two categories: Privileged Password & Session M...
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27 Jan 2022 | North America | Market Research
The Global Fraud Detection & Prevention (FDP) Market
Propelling Revenue Growth, Reducing Fraud, and Enhancing Digital Trust
The Fraud Detection & Prevention (FDP) market consists of vendors that provide software solutions that leverage Identification and Authentication technologies to detect and prevent incidents of fraud. The market can be divided into three segments; Identity, Fraud Detection, and Authentication & Behavioral Biometrics. Identity soluti...
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28 Jan 2022 | North America | Market Research
Global Low-Power Wide-Area Networks (LPWAN) Market, Forecast to 2025
LPWAN Technologies to Shape the Future of Massive IoT, Allowing Many Use Cases to Scale
Low power wide area network (LPWAN) is a wireless wide area network that is optimized for non-mission-critical applications in machine-to-machine (M2M) and Internet of Things (IoT) communications. LPWAN deployments benefit M2M and IoT applications in terms of extended coverage, low transmission rate, longer battery life, cost savings in operations,...
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28 Jan 2022 | North America | Market Research
Public Transport Layer Security (TLS) Certificate Market, Global, Forecast to 2026
Steady Growth Ahead, Primarily Driven by the OV Certificate Segment
The Covid-19 pandemic has dramatically altered the lives of billions of people worldwide. Most people saw the height of the pandemic’s impact in 2020 when governments were scrambling to implement mitigating steps to curb the spread and lethality of the virus. Organizations of all kinds have undergone digital transformation journeys to prepare ...
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31 Jan 2022 | North America | Market Research
Growth Opportunities for Global Stadiums, Ballparks, and Arenas
When the Customer Experience Is the Fan Experience Opportunity Abounds
Traditionally, the focal point of customer experience (CX) has been the contact center, but today’s contact center extends outwards across many channels, both digital and in-person. This has never been truer, as traditional brick-and-mortar establishments have been complemented by digital counterparts in the form of eCommerce and digital self-ser...
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31 Jan 2022 | Latin America | Frost Radar
Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...
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