The economic downturn experienced by many countries, along with the instability in the political scenario and the "wait-and-see" attitude influenced the implementation of IP solutions in key markets such as Brazil. On the other hand, the Mexican market has shown significant results already in the early stages of this market mostly due to its proximity to the United States. Looking forward, the potential of IP telephony rests in the new functionalities and aggregate value it brings to enterprises looking for a new competitive advantage.