The market for contact center solutions in Latin America has already reached a level of relative maturity, composed mostly by international and regional participants. However, there is an increase in the number of local participants and international new entrants in the region. In this research service, pricing, competitive and technology trends are analyzed, as well as detailed profiles of competitors and their offerings. Current market status and forecasts for 2013 are provided by revenue and application, including ACD, CTI, IVR, Outbound Solutions, IP contact centers and advanced solutions.