NG911 represents an industry transformation that proactively enhances public safety by acknowledging and catering to citizens’ rapidly evolving demands, products, lifestyles, and technologies. In contrast to a legacy voice-centric E911 network, NG911 supports a more diverse set of IP-based communications, including text, data, photos, and video exchanges that enhance first responders’ speed, accuracy, and preparation. Moreover, NG911 interconnects emergency call centers (ECCs) and other agencies in a standards-based way, enabling shared costs, resources, information, and applications. The FCC has adopted nationwide NG911 transition rules that define responsibilities and set specific deadlines for originating service providers (OSPs) to implement NG911 capabilities and deliver 911 calls in accordance with NG911 commonly accepted standards.
In this study Frost & Sullivan outlines the NG911 vision and its progress; analyzes key industry trends and market dynamics; identifies key market participants in the NG911 ecosystem and maps out where they reside on the NG911 value chain; provides an overview of an i3-compliant NG911 system; analyzes partnerships between ecosystem participants; provides market metrics and forecasts for NG911 penetration and revenues (2023–2028); and provides market share for NG911 primary contract holders, Next Gen Core Services (NGCS) providers, and Call Handling Equipment (CHE) providers.
Author: Brent Iadarola
Revenue Forecast
The revenue forecast for the NG911 market is based on comprehensive research and analysis, estimating significant growth driven by advancements in technology and increasing demand for enhanced emergency communication services.
The Impact of the Top Strategic Imperatives in Public Safety Industry
Transformative Megatrends
What
Proliferation of Mobility
Frost Perspective
With smartphone penetration now over 95% in the United States, nearly 85% of 911 calls now originate from a mobile device.
Advancements in next-generation networks and devices have resulted in a more diverse set of communication exchanges that must be supported by 911, including text, data, photos, video, and other connected assets.
5G has the potential to radically change how public safety entities think about connectivity, triggering an array of growth opportunities for market participants.
Disruptive Technologies
What
The IoT
Frost Perspective
Frost & Sullivan expects sensor-initiated 911 calls to surpass human-initiated emergency calls by YE 2028.
Frost & Sullivan anticipates a surge IoT-initiated 911 calls coming from connected security systems, vehicles, homes, buildings, smart city infrastructure, wearables, telematics, and other connected assets.
The volume of connected data now available to public safety entities, and the velocity at which the data must be processed, may overwhelm the capabilities of existing public safety systems, requiring new solutions.
Internal Challenges
What
Staffing Challenges
Frost Perspective
With a record volume of 911 calls in 2023, public safety agencies must do more with fewer resources.
Adequate staffing is currently the most significant challenge in the public safety sector. Staffing models must take an evolutionary leap forward in coming years.
The integration of AI technologies with CHE, CAD, translation and transcription services, and other ECC operational solutions will improve the efficiency of call takers, tempering staffing challenges over time.
Segmentation and Definitions
| Incident Awareness | Incident Management |
|---|---|
| Call Routing | ECC Solutions |
| Primary Service Provider | CHE |
| The primary service provider is the entity holding the ESInet/NGCS contract and often serves as an integrator. The primary service provider is ultimately responsible for bringing together component subsystems into one functioning system or service. | NG911 CHE provides IP-based ECC call handling user interfaces, connectivity to the ESInet, and enhanced functional elements for voice and data. |
| NGCS | ECC Operational Solutions |
| NGCS are the technology and services that intelligently obtain, manage, control, store, validate, and route IP-based data and processes in the NG911 service-oriented architecture. | ECC operational solutions include a variety of incident management solutions including CAD, mapping, RMS analytics, alert notifications, incident and recording applications, supplemental data solutions, and other post-incident analysis solutions. |
| GIS | |
| NG911 GIS providers aggregate, validate, and maintain NENA compliant GIS data that can be synchronized across local, state, and regional levels to support call routing and optimize emergency response times. |
Growth Drivers
NG911 Total Market: Growth Drivers
| Driver | 1–2 Years | 3–4 Years | 5th Year |
|---|---|---|---|
| Tech giants such as Apple and Google have invested in new product integrations with innovative safety features to empower mobile users to seamlessly connect to 911. | High | High | Medium |
| NG911 primary service providers with managed, as-a-service business models have reduced the complexity, accelerated innovation, and curtailed the costs of NG911 deployments. | High | High | Medium |
| Statewide RFPs, where states have centrally organized their ECCs to conduct statewide NG911 upgrades, have accelerated the efficiency and centralized the funding of NG911 upgrades. | High | High | Medium |
| Standards bodies such as NENA and APCO have driven NG911 standards development, training, education, and advocacy. | High | Medium | Medium |
| The integration of AI throughout the NG911 value chain has enhanced the capabilities and efficiency of NG911 systems. | Medium | High | High |
Revenue Forecast
NG911 Total Market: Revenue Forecast, US, 2023–2028
Revenue CAGR, 2023–2028 = 5.1%
NG911 Growth Environment
NG911 Growth Environment (continued)
NG911 Growth Environment (continued)
Why is it Increasingly Difficult to Grow?
The Strategic Imperative 8™
The Impact of the Top Strategic Imperatives in Public Safety Industry
NG911 High-Level Objectives
The Evolution of 911
NG911 Technical Discussion: The Various Flavors of NG911
Overview of an i3-Compliant NG911 Architecture
Scope of Analysis
NG911 Ecosystem
Segmentation and Definitions
Key Competitors
Growth Metrics
Growth Drivers
Growth Restraints
Funding Trends and Opportunities
NG911 Revenue Forecast Elements
Revenue Forecast
Revenue Forecast by Segment
Revenue Forecast Analysis
Growth Opportunity Analysis—Primary NG911 Service Providers
Competitive Environment
Market Dynamics
Market Metrics—Forecast Considerations
Market Penetration Forecast
Market Penetration Analysis
US Market Penetration—Closed NG911 Contracts by State (2023)
Key Considerations in a NG911 Award
Market Share
A Word on California’s Unique NG911 Deployment Model
Market Share Analysis
Market Share Analysis (continued)
Notable Awards and Acquisitions
Growth Opportunity Analysis—NGCS
Competitive Environment
Growth Metrics
Forecast Methodology and Analysis
Revenue Forecast
Market Share
Market Share Analysis
Market Share Analysis (continued)
Growth Opportunity Analysis—CHE
Competitive Environment
Growth Metrics
Forecast Methodology and Analysis
Revenue Forecast
Market Share
Market Share Analysis
Growth Opportunity Analysis—GIS
Competitive Environment
Growth Metrics
NG911 GIS Market Penetration Forecast
Forecast Methodology and Analysis
Revenue Forecast
Growth Opportunity Analysis—ECC Operational Solutions
Competitive Environment
Growth Metrics
Forecast Methodology and Analysis
Revenue Forecast
Growth Opportunity 1: NG911 Primary Service Providers: Network-as-a Service for Supplemental Data
Growth Opportunity 1: NG911 Primary Service Providers: Network-as-a Service for Supplemental Data (continued)
Growth Opportunity 2: NGCS Providers: NENA i3-compliant NG911
Growth Opportunity 2: NGCS Providers: NENA i3-compliant NG911 (continued)
Growth Opportunity 3: CHE Providers: Call Handling-as-a-Service Cloud Solutions
Growth Opportunity 3: CHE Providers: Call Handling-as-a-Service Cloud Solutions (continued)
Growth Opportunity 4: GIS Providers: Indoor Mapping Solutions with Z-Axis Location
Growth Opportunity 4: GIS Providers: Indoor Mapping Solutions with Z-Axis Location (continued)
Growth Opportunity 5: ECC Solution Providers: AI-supported Applications
Growth Opportunity 5: ECC Solution Providers: AI-supported Applications (continued)
Benefits and Impacts of Growth Opportunities
Action Items & Next Steps
List of Exhibits
Legal Disclaimer
List of Figures- NG911 Total Market: Growth Metrics, US, 2023
- NG911 Total Market: Growth Drivers, US, 2024–2028
- NG911 Total Market: Growth Restraints, US, 2024–2028
- NG911 Total Market: Revenue Forecast, US, 2023–2028
- NG911 Total Market: Revenue Forecast by Segment, US, 2023–2028
- NG911 Market: Closed NG911 Contracts, US, 2023–2028
- NG911 Market: Deployed NG911 Contracts, US, 2023–2028
- ESInet/NGCS: Growth Metrics, US, 2023
- ESInet/NGCS: Revenue Forecast, US, 2023–2028
- Next Gen Ready CHE: Growth Metrics, U.S, 2023
- Next Gen Ready CHE: Revenue Forecast, US, 2023–2028
- NG911 GIS: Growth Metrics, US, 2023
- NG911 GIS: NG911 GIS Population Coverage, US, 2023–2028
- NG911 GIS: Revenue Forecast, US, 2023–2028
- ECC Operational Solutions: Growth Metrics, US, 2023
- ECC Operational Solutions: Revenue Forecast, US, 2023–2028
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| Deliverable Type | Market Research |
|---|---|
| Author | Brent Iadarola |
| Industries | Telecom |
| No Index | No |
| Is Prebook | No |
| Keyword 1 | Next-Generation 911 |
| Keyword 2 | Emergency Services Technology |
| Keyword 3 | 911 Market Trends 2024 |
| List of Charts and Figures | NG911 Total Market: Growth Metrics, US, 2023~ NG911 Total Market: Growth Drivers, US, 2024–2028~ NG911 Total Market: Growth Restraints, US, 2024–2028~ NG911 Total Market: Revenue Forecast, US, 2023–2028~ NG911 Total Market: Revenue Forecast by Segment, US, 2023–2028~ NG911 Market: Closed NG911 Contracts, US, 2023–2028~ NG911 Market: Deployed NG911 Contracts, US, 2023–2028~ ESInet/NGCS: Growth Metrics, US, 2023~ ESInet/NGCS: Revenue Forecast, US, 2023–2028~ Next Gen Ready CHE: Growth Metrics, U.S, 2023~ Next Gen Ready CHE: Revenue Forecast, US, 2023–2028~ NG911 GIS: Growth Metrics, US, 2023~ NG911 GIS: NG911 GIS Population Coverage, US, 2023–2028~ NG911 GIS: Revenue Forecast, US, 2023–2028~ ECC Operational Solutions: Growth Metrics, US, 2023~ ECC Operational Solutions: Revenue Forecast, US, 2023–2028~ |
| Podcast | No |
| Predecessor | K8C4-01-00-00-00 |
| WIP Number | K9F8-01-00-00-00 |
Next Generation 911 (2024 Edition)
Driving Transformational Growth in the US Public Safety Sector, 2024 2028
30-Aug-2024
North America
Market Research