This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. It also provides market size, market share, forecasts and breakdown of the North American contact center outsourcing market by vendor tiers and market share for major market participants. Tier I vendors are profiled along with smaller work-at-home agent (WAHA) providers. Analyst recommendations for market penetration and growth are proposed.
Summary of Major Findings
- Market Overview
- Market Trends
- Challenges
- Drivers
- Restraints
Market Forecasts
- Revenue Forecasts
- Pricing Models
Market Share Analysis
- Competitive Analysis
- Market Share Analysis
- Vendor Profiles - Traditional Outsourcing Providers A-M
- Vendor Profiles - Traditional Outsourcing Providers N-Z
- Vendor Profiles - Work at Home Providers
Strategies
- Growth Strategies
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This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. It also provides market size, market share, forecasts and breakdown of the North American contact center outsourcing market by vendor tiers and market share for major market participants. Tier I vendors are profiled along with smaller work-at-home agent (WAHA) providers. Analyst recommendations for market penetration and growth are proposed.
| Deliverable Type | Market Research |
|---|---|
| No Index | Yes |
| Podcast | No |
| Industries | Information Technology |
| WIP Number | N477-01-00-00-00 |
| Is Prebook | No |
North American Contact Center Outsourcing Markets
North American Contact Center Outsourcing Markets
RELEASE DATE
30-Nov-2008
30-Nov-2008
REGION
North America
North America
Deliverable Type
Market Research
Market Research
Research Code: N477-01-00-00-00
SKU: IT02086-EU-MR_11841
$4,950.00
In stock
SKU
IT02086-EU-MR_11841