This study discusses market and technology trends and provides market sizing, market segmentation, market shares and forecasts for premise-based and hosted customer service and support (CSS) applications. This research study provides vendors with valuable insight to make actionable decisions on pricing, packaging, and promotion of their products/services. Vendor offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
Summary of Major Findings
- Introduction
- Scope and Methodology
- State of the Market
- Product and Sector Definitions
- Market Engineering Measurements
- Market and Technology Trends
- Industry Challenges
- Market Drivers
- Market Restraints
Market Analysis
- Revenue Forecasts
- Revenue Breakdown by Type of Deployment
- Revenue Breakdown by Industry Vertical
- Revenue Breakdown by Size of Deployment
Competitive Analysis
- Market Share Analysis
- Competitive Structure
Vendor Profiles
- Amdocs
- ATG
- Chordiant
- Consona
- eGain
- Kana
- Netsuite
- Numara Software
- Oracle
- ResponseTek
- RightNow
- Salesforce.com
- Sage Software
- SAP
- Sword Group
- Other Vendors
Auxiliary Market: Customer Communities
- The Next Frontier: Leveraging Customer Communities
Strategic Analysis
- Strategic Growth Recommendations
Have questions about this research or need deeper insights?
Speak directly with our analytics experts for tailored recommendations.
Speak directly with our analytics experts for tailored recommendations.
Purchase includes:
- Report download
- Growth Dialog™ with our experts
Growth Dialog™
A tailored session with you where we identify the:- Strategic Imperatives
- Growth Opportunities
- Best Practices
- Companies to Action
Impacting your company's future growth potential.
This study discusses market and technology trends and provides market sizing, market segmentation, market shares and forecasts for premise-based and hosted customer service and support (CSS) applications. This research study provides vendors with valuable insight to make actionable decisions on pricing, packaging, and promotion of their products/services. Vendor offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
| Deliverable Type | Market Research |
|---|---|
| No Index | Yes |
| Podcast | No |
| Industries | Information Technology |
| WIP Number | N55D-01-00-00-00 |
| Is Prebook | No |
North American Customer Service and Support Applications Markets
North American Customer Service and Support Applications Markets
RELEASE DATE
31-Mar-2009
31-Mar-2009
REGION
North America
North America
Deliverable Type
Market Research
Market Research
Research Code: N55D-01-00-00-00
SKU: IT02111-EU-MR_11866
$4,950.00
In stock
SKU
IT02111-EU-MR_11866