Executive Summary

Identifying, Approaching Right Decision-Maker Key to Sales Process

Shortage of Skilled Workers Hampers Business Growth

Entrance of Utility-Affiliates Forces Traditional ESCOs to Adapt

Reliance on MUSH Markets Makes ESCOs Ill-prepared to Target Private Sector Customers

High Cost of Energy: A Market Deterrent

Contradiction Sometimes Seen in Combining Procurement With Cost Management

Lack of Skilled Workers Inhibits Business Growth

Market Consolidation and Deregulation Heighten Competition

Increasingly Sophisticated Electronic Equipment Increases Customer Expectations

Customer Education Initiatives Key to Achieving Market Potential

February News

List of Definitions

List of Acronyms