Hosted Contact Center is an emerging solution in the contact center industry and in recent times has gathered momentous vendor activity. This Research study examines market trends, drivers, and restraints to adoption of hosted contact centers. Market size and shares based on deployment size and vendor categories are presented. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
Summary of Major Findings
- Introduction
- Business Benefits
- Product Definitions
- Market Segments
- Vendor Landscape
- Market Trends
- Pricing Trends
- Market Drivers
- Market Restraints
2005 Market
- Definitions - Market Metrics
- Market Breakout by Deployment Size
- Market Breakout by Vendor Category
- Market Breakout by Vendor Category by Deployment Size
Market Forecasts
- Hosted Contact Center Seat and Revenue Forecasts
- Small Deployment Seat and Revenue Forecasts
- Midsize Deployment Seat and Revenue Forecasts
- Large Deployment Seat and Revenue Forecasts
- Forecast Summary
Competitive Analysis
- Competitive Structure
- Vendor Profiles - Technology Vendors
- Vendor Profiles - Application Service Providers
- Vendor Profiles - Telecom Service Providers
- Vendor Profiles - Outsourcers
Strategic Analysis
- Strategic Considerations
Frost & Sullivan Awards
- Market Leadership Award
- Technology Leadership Award
- Product Innovation Award
Have questions about this research or need deeper insights?
Speak directly with our analytics experts for tailored recommendations.
Speak directly with our analytics experts for tailored recommendations.
Purchase includes:
- Report download
- Growth Dialog™ with our experts
Growth Dialog™
A tailored session with you where we identify the:- Strategic Imperatives
- Growth Opportunities
- Best Practices
- Companies to Action
Impacting your company's future growth potential.
Hosted Contact Center is an emerging solution in the contact center industry and in recent times has gathered momentous vendor activity. This Research study examines market trends, drivers, and restraints to adoption of hosted contact centers. Market size and shares based on deployment size and vendor categories are presented. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
| Deliverable Type | Market Research |
|---|---|
| No Index | Yes |
| Podcast | No |
| WIP Number | F644-01-00-00-00 |
| Is Prebook | No |
North American Hosted Contact Center Markets
North American Hosted Contact Center Markets
RELEASE DATE
31-Dec-2005
31-Dec-2005
REGION
North America
North America
Deliverable Type
Market Research
Market Research
Research Code: F644-01-00-00-00
SKU: IT02846-AP-MR_16209
$3,950.00
In stock
SKU
IT02846-AP-MR_16209