This report covers two market segments - online live collaboration tools and e-mail management. The report covers market challenges, drivers and restraints, market forecasts, pricing analysis and competitive information. Case studies of end users that have implemented these technologies is provided. A detailed analysis of critical success factors, their timeline, and a list of companies that have already met these success factors is also provided.
Executive Summary
- Overview and Definition
- Market Trends
Market Analysis
- Challenges
- Blended Voice and Internet Contact Routing
- Point Solutions Versus Integrated Suites
Market Analysis
Competitive Analysis
- Market Overview and Definitions
- Trends
- Market Engineering Measurements
- Drivers
- Restraints
- Forecast
- Pricing Trends
Market Analysis
Competitive Analysis
Success Factors
Have questions about this research or need deeper insights?
Speak directly with our analytics experts for tailored recommendations.
Speak directly with our analytics experts for tailored recommendations.
Purchase includes:
- Report download
- Growth Dialog™ with our experts
Growth Dialog™
A tailored session with you where we identify the:- Strategic Imperatives
- Growth Opportunities
- Best Practices
- Companies to Action
Impacting your company's future growth potential.
This report covers two market segments - online live collaboration tools and e-mail management. The report covers market challenges, drivers and restraints, market forecasts, pricing analysis and competitive information. Case studies of end users that have implemented these technologies is provided. A detailed analysis of critical success factors, their timeline, and a list of companies that have already met these success factors is also provided.
| Deliverable Type | Market Research |
|---|---|
| No Index | Yes |
| Podcast | No |
| Industries | Information Technology |
| WIP Number | 6910-01-00-00-00 |
| Is Prebook | No |
North American Multimedia Contact Center Markets
North American Multimedia Contact Center Markets
RELEASE DATE
26-Sep-2003
26-Sep-2003
REGION
North America
North America
Deliverable Type
Market Research
Market Research
Research Code: 6910-01-00-00-00
SKU: IT01136-AP-MR_10891
$2,450.00
In stock
SKU
IT01136-AP-MR_10891