This market insight looks at the tools and strategies being used to harness the voice of the customer (VoC), as part of the broader industry effort to improve the customer experience. It incorporates customer use cases from interviews on customers’ VoC goals, initiatives, and best practices.
Introduction
Organizational Misalignment and Emerging Customer Contact Trends
C-Level Titles Tracking with VoC Initiatives
Customer Interaction Analytics versus VoC Analytics
Managing Customer Experience and Expectations
Vendor Solutions
Use Cases
Summary and Recommendations
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This market insight looks at the tools and strategies being used to harness the voice of the customer (VoC), as part of the broader industry effort to improve the customer experience. It incorporates customer use cases from interviews on customers VoC goals, initiatives, and best practices.
| Deliverable Type | Market Research |
|---|---|
| No Index | Yes |
| Podcast | No |
| Author | Nancy Jamison |
| Industries | Information Technology |
| WIP Number | 9857-00-2F-00-00 |
| Is Prebook | No |
Voice of the Customer
Voice of the Customer
The New Voice in Analytics
RELEASE DATE
11-Feb-2013
11-Feb-2013
REGION
North America
North America
Deliverable Type
Market Research
Market Research
Research Code: 9857-00-2F-00-00
SKU: IT00130-NA-MR_01124
$1,500.00
In stock
SKU
IT00130-NA-MR_01124