Demand for unified communications as a service (UCaaS) continues to rise globally with the proliferation of cloud communications among mainstream enterprises. Asia-Pacific is primed for robust cloud communications growth as more businesses transition toward cloud solutions to boost their digital agility, reduce costs, and improve efficiency. UCaaS systems are increasingly indispensable for modern remote and hybrid workforces. By enabling users to communicate, collaborate, and share resources efficiently, UCaaS creates a scalable communications infrastructure that combines multiple contact channels into a single unified platform. Full-stack UCaaS, comprising calling, meeting, and messaging features, is now a standard requirement for organizations evaluating cloud communications solutions.
Frost & Sullivan’s annual IT/Telecom Decision Makers Survey in January 2024 revealed that 48% of APAC organizations prefer a full UCaaS stack from one provider, while 31% of respondents are considering a similar solution. The cornerstone of future business communication solutions is integrated platforms delivering UCaaS, contact center as a service (CCaaS), and communications platform as a service (CPaaS). Integrated microservices-based platforms with flexible APIs, advanced analytics, and AI features will be necessary to holistically cater to customers’ evolving needs and customize features for different user personas. Platform vendors must understand and cater to variations across different APAC countries in terms of regulatory frameworks, connectivity requirements, degree of localization, and market dynamics. Service providers need to persistently tweak their approaches amid evolving portfolio and solution capabilities, go-to-market (GTM) strategies, and value propositions to stay competitive.
In a field of more than 100 global UCaaS providers, Frost Radar analyzed the top 14 in APAC, which have demonstrated high growth potential, industry best practices, and visionary innovation initiatives in the past year.
Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of each company on the Frost Radar™, considering their strengths and the opportunities that best fit those strengths.
Strategic Imperative
Strategic Imperative (continued)
Strategic Imperative (continued)
Growth Environment
Growth Environment (continued)
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Frost Radar™: Unified Communications as a Service in Asia-Pacific
Frost Radar™ Competitive Environment
Frost Radar™ Competitive Environment (continued)
Frost Radar™ Competitive Environment (continued)
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Cisco
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Dialpad
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KDDI
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KT Corporation
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Microsoft
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NTT Communications
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Orange Business
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RingCentral
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Singtel
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SoftBank
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Tata Communications
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Telstra
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Zoom
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Best Practices
Growth Opportunities
Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform
Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform (continued)
Significance of Being on the Frost Radar™
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Frost Radar™: Benchmarking Future Growth Potential 2 Major Indices, 10 Analytical Ingredients, 1 Platform
Growth Index
Growth Index (GI) is a measure of a company’s growth performance and track record, along with its ability to develop and execute a fully aligned growth strategy and vision; a robust growth pipeline system; and effective market, competitor, and end-user focused sales and marketing strategies.
- Market Share (previous 3 years)
This is a comparison of a company’s market share relative to its competitors in a given market space for the previous 3 years. - Revenue Growth (previous 3 years)
This is a look at a company’s revenue growth rate for the previous 3 years in the market/industry/category that forms the context for the given Frost Radar™. - Growth Pipeline
This is an evaluation of the strength and leverage of a company’s growth pipeline system to continuously capture, analyze, and prioritize its universe of growth opportunities. - Vision and Strategy
This is an assessment of how well a company’s growth strategy is aligned with its vision. Are the investments that a company is making in new products and markets consistent with the stated vision? - Sales and Marketing
This is a measure of the effectiveness of a company’s sales and marketing efforts in helping it drive demand and achieve its growth objectives.
Innovation Index
Innovation Index (II) is a measure of a company’s ability to develop products/ services/ solutions (with a clear understanding of disruptive Mega Trends) that are globally applicable, are able to evolve and expand to serve multiple markets and are aligned to customers’ changing needs.
- INNOVATION SCALABILITY
This determines whether an organization’s innovations are globally scalable and applicable in both developing and mature markets, and also in adjacent and non-adjacent industry verticals. - RESEARCH AND DEVELOPMENT
This is a measure of the efficacy of a company’s R&D strategy, as determined by the size of its R&D investment and how it feeds the innovation pipeline. - PRODUCT PORTFOLIO
This is a measure of a company’s product portfolio, focusing on the relative contribution of new products to its annual revenue. - MEGATRENDS LEVERAGE
This is an assessment of a company’s proactive leverage of evolving, long-term opportunities and new business models, as the foundation of its innovation pipeline. - CUSTOMER ALIGNMENT
This evaluates the applicability of a company’s products/services/solutions to current and potential customers, as well as how its innovation strategy is influenced by evolving customer needs.
Significance of Being on the Frost Radar™
Companies plotted on the Frost RadarTM are the leaders in the industry for growth, innovation, or both. They are instrumental in advancing the industry into the future.
- GROWTH POTENTIAL
Your organization has significant future growth potential, which makes it a Company to Action. - BEST PRACTICES
Your organization is well positioned to shape Growth Pipeline™ best practices in your industry. - COMPETITIVE INTENSITY
Your organization is one of the key drivers of competitive intensity in the growth environment. - CUSTOMER VALUE
Your organization has demonstrated the ability to significantly enhance its customer value proposition. - PARTNER POTENTIAL
Your organization is top of mind for customers, investors, value chain partners, and future talent as a significant value provider.
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A tailored session with you where we identify the:- Strategic Imperatives
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Impacting your company's future growth potential.
| Deliverable Type | Frost Radar |
|---|---|
| Author | Krishna Baidya |
| Industries | Telecom |
| No Index | No |
| Is Prebook | No |
| Keyword 1 | UCaaS Market Asia-Pacific |
| Keyword 2 | Unified Communications Growth |
| Keyword 3 | Asia UCaaS Market Trends |
| Podcast | No |
| WIP Number | PEEC-01-00-00-00 |
Frost Radar™: Unified Communications as a Service in Asia-Pacific, 2024
A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines
26-Sep-2024
Global
Frost Radar